Grace Perry
Amsterdam,NY
Summary
Dedicated and adaptable with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2025
2025
years of professional experience
Work History
Payment Processing
Conduent
Albany , NY
02.2025 - Current
- Developed and implemented payment processing policies and procedures.
- Performed maintenance tasks on the payment processing system as needed.
- Received and recorded cash, checks and transfers.
Child Support Customer Service
Conduent
Albany, New York
03.2024 - 02.2025
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Production Staff Member
Sticker Mule
Amsterdam, New York
- Handled packaging and labeling tasks for finished products.
- Responded promptly to customer inquiries regarding order status or product information.
Warehouse Worker
Dollar General Distribution Center
Amsterdam, NY
- Organized warehouse space for efficient storage of products.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Production Worker
Id Logistics
Rotterdam, NY
- Produced quality products by palletizing, packaging and assembling finished items.
Education
High School Diploma -
Amsterdam High School
Amsterdam, NY01-2020
Skills
- Case file preparation
- Case management
- Call center procedures
- Positive and professional
- Warehousing functions
Timeline
Payment Processing
Conduent
02.2025 - Current
Child Support Customer Service
Conduent
03.2024 - 02.2025
Production Staff Member
Sticker Mule
Warehouse Worker
Dollar General Distribution Center
Production Worker
Id Logistics
High School Diploma -
Amsterdam High School