emmanuelie charles
Orlando,FL
Summary
Devoted home health professional dedicated to supporting client needs quality of life. Applies diligent attention to keep home environments clean. Caring and compassionate in handling personal hygiene requirements with dignity. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Responsible and friendly professional makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
3
3
years of professional experience
Work History
Payment Processing
Primerica Inc.
Orlando, FL
09.2022 - 02.2024
- Reviewed invoices from vendors prior to submission for payment processing.
- Prepared invoices for payment processing.
- Verified credit card information for payment processing.
- Audited supplier invoices for accuracy prior to payment processing.
- Reviewed expense reports for accuracy prior to payment processing.
- Handled payment processing for services rendered at the facility.
- Assisted with membership registration and payment processing.
- Processed payments using various payment processing systems.
- Managed online giving forms and payment processing systems.
- Assisted with payment processing and investigated financial discrepancies.
- Reviewed supplier invoices for accuracy prior to payment processing.
- Created purchase orders and tracked invoices for payment processing.
- Verified accuracy of invoices before submitting for payment processing.
- Followed proper payment processing procedures including credit cards and checks.
- Developed relationships with vendors to ensure prompt payment processing.
- Verified invoices for accuracy prior to payment processing.
- Reviewed carrier invoices for accuracy before payment processing.
- Operated cash register for payment processing purposes.
- Prepared invoices for payment processing according to established deadlines.
- Investigated any discrepancies related to billing or payment processing.
- Managed sales transactions and handled payment processing accurately.
- Tracked changes in regulations affecting payment processing activities.
- Assisted customers with billing issues and payment processing.
Customer Service Representative
Primerica Inc.
Orlando, FL
07.2021 - 11.2022
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered inbound calls, chats and emails to facilitate customer service.
Home Health Aide
Ability Home Care
Orlando, Florida
11.2020 - 02.2022
- Collected vital signs, recording blood pressure, pulse and temperature
- Aided patients with ambulation and exercise
- Improved client nutrition with specialized diet preparation and monitoring
- Reported patient progress and problems to supervisor
- Documented provided care, submitting notes and information to supervisor
- Administered medication on time using schedules and reminders
- Protected clients during transfers between seating, beds and wheelchairs
- Minimized safety hazards, arranging living spaces to meet patient needs
- Provided comfort care with turning and positioning
- Supported advanced Alzheimer's and Parkinson's clients for optimal health throughout deteriorating mental or physical wellbeing
- Helped clients maintain oral hygiene for clean teeth, gums and dentures
- Boosted client wellbeing through social, mental and physical support
- Recognized emergency situations and managed following procedures
- Assisted home-bound individuals with personal hygiene and care needs to maintain health and dignity
- Assisted patients with daily activities, including bathing, dressing, and grooming
- Prepared and served meals for patients according to dietary restrictions and preferences.
Education
High School Diploma -
Light House High School
Orlando, FL05.2019
Skills
- Home health professional
- Cleaning
- Personal hygiene
- Problem-solving
- Task prioritization
- Vital signs
- Ambulation
- Exercise
- Nutrition
- Diet preparation
- Monitoring
- Reporting
- Care documentation
- Medication administration
- Safety management
- Comfort care
- Alzheimer's care
- Parkinson's care
- Oral hygiene
- Social support
- Mental support
- Physical support
- Emergency management
- Personal care
- Bathing
- Dressing
- Grooming
- Meal preparation
- Payment Processing
- Check payment processing
- Credit card payment processing
- Invoice and payment processing
- Payments posting
- Utility Payments
- Document processing
Languages
- English, Advanced
- French, Fluent
Timeline
Payment Processing
Primerica Inc.
09.2022 - 02.2024
Customer Service Representative
Primerica Inc.
07.2021 - 11.2022
Home Health Aide
Ability Home Care
11.2020 - 02.2022
High School Diploma -
Light House High School
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