Grace Petersen
Kent,WA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill of outstanding active listening paired with multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Dominos Pizza Inc.
Wauna, WA
08.2022 - 07.2023
- Answered customer inquiries and provided accurate information regarding products like foods and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls to facilitate customer service.
Customer Service Team Member
Target
Gig Harbor, WA
10.2022 - 08.2023
- Greeted customers and provided prompt, courteous service.
- Assisted customers with product selection and ordering processes.
- Built relationships with customers through friendly conversations.
- Ensured store shelves were stocked appropriately with merchandise items.
- Updated customer accounts information as required.
- Developed strategies to increase customer loyalty.
Childcare Provider
Chapel Hill Church
Gig Harbor, WA
09.2021 - 03.2022
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Worked collaboratively with co-workers to ensure safety of all the children in care.
- Developed positive relationships with families by communicating regularly about their child's development.
Education
GED -
Peninsula High School
Gig Harbor, WA02-2024
Skills
- Customer Feedback Management
- Customer Experience Improvement
- Customer Assistance
- Database Maintenance
- Customer Service Excellence
- Customer Inquiries
- Inbound And Outbound Calling
- Positive And Professional
- High-Energy Attitude
- Willingness To Lead
Timeline
Customer Service Team Member
Target
10.2022 - 08.2023
Customer Service Representative
Dominos Pizza Inc.
08.2022 - 07.2023
Childcare Provider
Chapel Hill Church
09.2021 - 03.2022
GED -
Peninsula High School
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