Summary
Overview
Work History
Education
Skills
Timeline
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Grace Poma

Savannah,GA

Summary

Results-oriented Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities with over 2 years of record achievement in the light industrial, finance, technology and healthcare industries. Determined and effective in nurturing client relationships, offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and strategic planning. Collaborative team leader with a passion for motivation while being a respected professional with excellent communication and negotiation skills.

Overview

6
6
years of professional experience

Work History

Account Executive

Adecco Staffing
Savannah , GA
03.2021 - Current
  • Managed an average of 12M book of business with customers such as Credit Suisse, Uber, McKesson, CVS, etc
  • Maintained high levels of product knowledge and solutions increasing sales by 10%
  • Achieved an average of 7% safety growth through knowledge and suggestive selling
  • Built and cultivated long-term quality relationships with an average of 19 customer contacts per 11 accounts by addressing needs and providing superior customer service
  • Acquired a deep understanding of each customer’s organizational structure and their critical business issues in order to build customized programs to cut costs and streamline business processes
  • Maintained open lines of communication with customers to ensure product delivery with accuracy, appropriate stocking levels, accuracy of invoices, and special products
  • Created new inventory management processes and offerings for customer cost reduction measures
  • Maintained priorities while determining the customers sense of urgency
  • Handle multiple customer & vendor inquiries and resolve issues promptly using root-cause analysis

Recruiter

ProLink
Jacksonville, FL
01.2017 - 03.2021
  • Performed recruiting and consulting services to support company short term and long term objectives.
  • Performed Full-cycle recruitment & helped in creating staffing metrics.
  • Performed Payroll administration on SAP HCM Payroll, including updating Payroll areas, changing master data from PA & sending payroll postings to FICO.
  • Conducted training and career counseling.
  • Resolved employment-related disputes through proactive communication.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
  • Represented organization at personnel-related hearings and investigations.
  • Conducted confidential interviews, work references and background checks.
  • Managed temporary/alternative staffing needs.
  • Utilized proactive recruiting techniques and developed industry contacts to hire qualified and talented individuals who mirror company's culture and brand.
  • Maintained detailed employee records and handled employee relations issues.
  • Executed Job Analysis function and wrote job postings.
  • Worked closely with managers to clarify job specifications and requirements.
  • Discussed job shadow business operations to develop recruiting strategies to fill current and further staffing needs.
  • Conducted detailed employee performance reviews, and maintained employee files.

Education

Associate of Arts - General Studies

Florida State College At Jacksonville
Jacksonville, FL
05.2024

High School Diploma -

Enterprise High School
Enterprise, AL
05.2016

Skills

  • Goals and performance
  • Microstrategy sales analysis & reporting
  • Order management
  • New account creation
  • Relationship building and management
  • Vendor relations & management
  • National accounts
  • Prioritizing workflows
  • Microsoft Office, Windows 10 Pro, Google Docs, Adobe Acrobat Pro 10
  • CRM Systems (Oracle, Bullhorn, Bullhorn NOVO, Microstrategy, Salesforce, Beeline, Fieldglass, WAND, Sharepoint and Custom Match)

Timeline

Account Executive

Adecco Staffing
03.2021 - Current

Recruiter

ProLink
01.2017 - 03.2021

Associate of Arts - General Studies

Florida State College At Jacksonville

High School Diploma -

Enterprise High School

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Grace Poma