GRACE RAMIREZ

• Supported the store build-up and grand opening preparation.

• Learned and worked alongside coworkers in Carson within their roles—including recovery, sales, logistics, and

customer service—to seamlessly support new location functions.

• Adapted well to the fast-paced changes that came along with opening a small front-store format.

• Provided excellent customer service to all customers who had questions and concerns regarding the new

location.

• Identified needs of customers promptly, efficiently, and with a solution-oriented mindset.

• Maintained updated knowledge through continuing education and advanced training.

Achieved cost-savings by developing functional solutions to operational problems.

• Provided support and guidance to colleagues to maintain a collaborative and positive work environment

• Assisted customers with product inquiries and order status updates.
• Resolved customer issues through effective communication and active listening.
• Collaborated with team members to enhance service quality and efficiency.
• Documented customer interactions and feedback in the system accurately.
• Managed returns and exchanges according to company policies and procedures.
• Provided support during peak hours, ensuring smooth operation of service areas.
• Participated in training sessions to learn company values and service standards.
• Performed data entry tasks related to customer accounts and transactions.
• Responded to customer complaints in a timely manner.
• Followed up with customers after resolution of an issue to ensure satisfaction.
• Processed orders for products and services.
• Researched complex customer issues to find solutions.
• Created training materials for new employees on how to handle various types of customer inquiries.
• Participated in team meetings to discuss new processes or procedures for resolving customer issues.
• Implemented changes based on feedback from customers or supervisors.
• Provided customer service and resolution to inquiries received via telephone and email.

• Handled deliveries on time while safely operating vehicle.
• Complied with health code standards for safe food handling practices.
• Learned local roads and used GPS to avoid traffic issues and minimize delays.
• Organized and delivered meals following customer preferences.
• Communicated with restaurant staff and customers using email, text, and phone calls.
• Delivered food and beverages from various local restaurants.
• Checked and maintained vehicle fluid, tire pressure, and other levels.
• Uphold presentation standards with professional appearance and well-kept vehicle.
• Processed food orders and payment transactions through mobile app.

• Answered customer questions about policies and procedures with friendly and knowledgeable approach.
• Avoided revenue losses with diligent attention to customers' needs and complaints.
• Offered customers information about products, services, prices, and special offers.
• Anticipated needs and resolved problems to keep customers happy.
• Informed customers of promotions and special offers to increase sales.
• Built trusting relationships with customers to better understand needs.
• Issued refunds and credits to customers and documented reasons.
• Covered multiple store areas by cross-training in different roles.
• Totaled purchases and accepted payments using touch-screen register system.
• Handled online orders and credit card transactions.
• Assisted customers with a warm and professional attitude.

• Worked closely with team members to discuss nightly routines to execute an outstanding closing
• Observed worker activity to ensure all tasks were being completed
• Encouraged positive employee relationships through effective communication and training
• Delegated daily tasks to team members to optimize group productivity
• Kept work areas clean, neat, and free of safety hazards to maximize efficiency

• Completed inventory audits to identify losses and project demand
• Trained a team to deliver outstanding customer service, boosting customer satisfaction ratings and sales
• Delegated daily tasks to team members to optimize group productivity
• Enforced company policies and procedures to strengthen operational standards across the store
• Enhanced sales by implementing merchandising and promotional improvements

• Printed labels and tags for for-sale merchandise
• Consulted with management and advertising teams to plan optimal promotions
• Selected merchandise based on quality and cost-efficiency models
• Assisted in gathering and moving materials and equipment for assigned displays
• Uphold stock levels and pricing for multiple product lines
• Organized engaging front-facing displays to capture customer interest and drive revenue growth

• Handled food with care
• Always met food safety standards
• Handled cash with consciousness and when serving food
• Managed time when prepped, cooked, and cleaned
• Managed and balanced a till by the end of the shift.
• Shared feedback from customers to manager on duty