GRACE RASKIN
Heber City
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
35
35
years of professional experience
Work History
Product and Sales Services
Vail Resorts Inc
11.2019 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Greeted guests, ensuring welcoming atmosphere and positive first impressions.
- Managed guest inquiries, providing accurate information and assistance.
- Coordinated with staff to streamline guest flow during peak hours.
- Managed high-volume guest traffic during peak periods, maintaining composure and efficiency under pressure.
Sales Associate
America's Vacation Center
02.2008 - 06.2010
- Book transportation and hotel reservations, using computer terminal or telephone.
- Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
- Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
Vacation Consultant
World Travel Holdings
07.1994 - 04.2008
- Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
- Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
- Book transportation and hotel reservations, using computer terminal or telephone.
Cosmetic Sales Associate
Clinique /Filene's Basement
01.1994 - 07.1994
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Place special orders or call other stores to find desired items.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Flight Attendant
Delta Air Lines
01.1991 - 05.1994
- Greet passengers boarding aircraft and direct them to assigned seats.
- Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
- Take inventory of headsets, alcoholic beverages, and money collected.
- Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
Education
Bachelor of Science - Behavioral Sciences
Miriam College Higher Education Unit
Quezon City, NCR05.1986
Skills
- Customer and Personal Service
- Sales and Marketing
- Computers and Electronics
- Service Orientation
- Judgment and Decision Making
Languages
tagalog
Native or Bilingual
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Documenting and sharing travel experiences
- I enjoy cooking for friends and family gatherings
Timeline
Product and Sales Services
Vail Resorts Inc
11.2019 - Current
Sales Associate
America's Vacation Center
02.2008 - 06.2010
Vacation Consultant
World Travel Holdings
07.1994 - 04.2008
Cosmetic Sales Associate
Clinique /Filene's Basement
01.1994 - 07.1994
Flight Attendant
Delta Air Lines
01.1991 - 05.1994
Bachelor of Science - Behavioral Sciences
Miriam College Higher Education Unit
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