Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Regina Congiusti

Spring Grove,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Goal-oriented Guest Services Supervisor with 7 years of experience. Exceptionally fast learning with aptitude for maintaining big picture values through efficient day-to-day systems.

Overview

31
31
years of professional experience

Work History

Product Sales/ Guest Services

Vail Resorts Inc
12.2015 - Current
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Processed guest payments and provided accurate change.
  • Supported team members by offering constructive feedback and coaching as needed.
  • Maintained up-to-date knowledge of products and services offered.
  • Maintained high employee satisfaction and performance with hands-on and collaborative style.
  • Trained junior team members in customer service strategies and property policies.
  • Analyzed customer feedback to identify areas requiring improvement.
  • Monitored team performance to confirm customer service standards were consistently met.
  • Streamlined operational processes to maximize efficiency and customer satisfaction.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Supervised team of many front desk agents and helped to resolve issues arising during shifts.
  • Implemented successful strategies to increase customer satisfaction.
  • Fostered safe lodging environment with reliable and effective security services.

Teacher

Round Lake Park District
08.1994 - Current
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Incorporated multiple types of teaching strategies into classroom.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
  • Participated in parent teacher conference to discuss developments of students and increase support.
  • Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
  • Registered student progress and attendance on database to enable tracking history and maintain accurate records.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
  • Created and developed lesson plans to meet students' academic needs.
  • Developed and implemented classroom routines to address varying student needs.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Boosted cultural awareness by incorporating children's literature from world cultures.

Cahier

TJ Maxx
04.1992 - 08.1996
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

Early Childhood Education

College of Lake County
Grayslake, IL
01.2027

High School Diploma -

Grant High School
Fox Lake, IL
05.1994

Skills

  • Conflict Management
  • Reservation Setting
  • Resolving Disputes
  • Team Training
  • Greeting Customers
  • Check-In Procedures
  • Guest Relations
  • Customer Service Standards
  • Loyalty Building
  • Guest Inquiries
  • Implementation Strategies
  • Customer Relationship Management
  • Guest Satisfaction
  • Quality Control
  • Optimizing Team Performance
  • Associate Training
  • Improving Processes
  • Policy Enforcement
  • Making Reservations
  • Serve Guests
  • Policies and Procedures
  • Train Staff
  • Special Events Ticketing
  • Reservations and Ticketing

Languages

Spanish
Native or Bilingual

Timeline

Product Sales/ Guest Services

Vail Resorts Inc
12.2015 - Current

Teacher

Round Lake Park District
08.1994 - Current

Cahier

TJ Maxx
04.1992 - 08.1996

Early Childhood Education

College of Lake County

High School Diploma -

Grant High School

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Regina Congiusti