Summary
Overview
Work History
Education
Skills
Timeline
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Grace Redington

Summary

Adept at multitasking and customer service, I elevated guest satisfaction at Prairie Canary and Valerie's Fine Dining through conveying a kind demeanor in all interactions, anticipating customer needs, and maintaining strong teamwork skills. I consistently improved dining experiences and operational smoothness, by developing positive customer relationships and maintaining high standards of service.

Overview

4
4
years of professional experience

Work History

Waitress

Prairie Canary
07.2023 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Waitress

Valerie's Fine Dining
05.2022 - Current
  • Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Waitress, Food Prep, & Cashier

Iowa's Best Burger Cafe
06.2023 - Current
  • Handled busy shifts with composure and a friendly attitude while maintaining excellent service standards during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple orders, preparing food, stocking supplies periodically, and cleaning tables while delivering prompt service.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Remained calm and collected when dealing with difficult customers

Team Member

Chik-Fil-A
02.2021 - 07.2021
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Remained available to work various positions during coworker absences, holidays, and busy periods providing optimal coverage


Certified Nursing Assistant

St. Francis Manor
12.2023 - 08.2024
  • Provided high-quality personal care services such as bathing, grooming, and dressing to ensure patient dignity with utmost privacy
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Built rapport with patients and families, providing emotional support during difficult times.

Education

Bachelor of Science - Marketing

University Of South Florida
Tampa
05.2027

Skills

Customer Service

Strong multitasking

Service Prioritization

Accurate Money Handling

Allergy Awareness

Handling Complaints

Accurate Order Taking

Hospitality towards greeting guests

Team Collaboration

Table Bussing

Timeline

Certified Nursing Assistant

St. Francis Manor
12.2023 - 08.2024

Waitress

Prairie Canary
07.2023 - Current

Waitress, Food Prep, & Cashier

Iowa's Best Burger Cafe
06.2023 - Current

Waitress

Valerie's Fine Dining
05.2022 - Current

Team Member

Chik-Fil-A
02.2021 - 07.2021

Bachelor of Science - Marketing

University Of South Florida

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Grace Redington