Grace Rensi
Columbus,OH
Summary
Dynamic customer service professional with a proven track record at Family Dollar, excelling in complaint resolution and relationship building. Skilled in data entry and payment processing, I enhance customer satisfaction through active listening and effective problem-solving. Committed to maintaining high standards and fostering a positive shopping experience.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Family Dollar
- Assisted customers with inquiries and product availability, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Maintained clean and organized merchandise displays, contributing to store's visual appeal.
- Handled customer complaints professionally, resolving issues to ensure satisfaction and retention.
- Collaborated with team members to restock shelves promptly, improving product accessibility for customers.
- Implemented promotional displays effectively, increasing visibility of sales items and driving customer interest.
- Monitored inventory levels regularly to assist in timely reordering processes, preventing stock shortages.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Manufacturing Operator
Stanley Electric
11.2024 - Current
- Operated machinery to manufacture high-quality automotive lighting components.
- Conducted routine inspections to ensure adherence to safety and quality standards.
- Assisted in troubleshooting equipment malfunctions, minimizing downtime and improving productivity.
- Collaborated with team members to streamline production processes and enhance workflow efficiency.
- Maintained accurate records of production output and quality metrics for management review.
- Trained new employees on machine operations, safety protocols, and standard operating procedures.
- Operated machining equipment safely with team of operators.
- Trained new employees on company policies, equipment operation, and best practices, fostering a positive work environment and team cohesion.
- Reduced downtime by conducting regular maintenance checks and promptly addressing technical concerns.
- Organized work to meet demanding production goals.
- Exceeded safety standards by consistently following guidelines and participating in regular safety training sessions.
- Assisted in maintaining a clean workplace environment free from debris and hazards by closely following housekeeping protocols.
- Collaborated with cross-functional teams, ensuring seamless communication and efficient workflow in the manufacturing process.
- Demonstrated strong problem-solving skills while resolving complex manufacturing challenges under tight deadlines.
Team Member
Arby’s
08.2024 - 11.2024
Team Member
Tim Hortons
03.2022 - 08.2023
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Operated coffee equipment and maintained cleanliness of work area to comply with safety standards.
- Assisted team members during peak hours, enhancing overall operational efficiency.
- Prepared food and beverage items according to standardized recipes and procedures.
- Managed cash register transactions accurately, handling cash and credit payments efficiently.
- Collaborated with team members to streamline workflow and improve service speed during busy shifts.
- Maintained inventory levels by restocking supplies and monitoring product freshness regularly.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately.
Cashier
Family Dollar
04.2021 - 09.2021
Education
High School Diploma -
Mechanicsburg High School
Mechanicsburg, OHSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Order processing
- Documentation
- Prioritization
- Staff training
- Dispute resolution
- Store maintenance
- Reading comprehension
- Stock management
Timeline
Manufacturing Operator
Stanley Electric
11.2024 - Current
Team Member
Arby’s
08.2024 - 11.2024
Team Member
Tim Hortons
03.2022 - 08.2023
Cashier
Family Dollar
04.2021 - 09.2021
Customer Service Representative
Family Dollar
High School Diploma -
Mechanicsburg High School