Grace Garvey
Alexandria,VA
Summary
Results-driven professional with expertise in client relationship management and lead qualification. Proven track record of enhancing conversion rates and supporting sustained business growth through strategic collaboration and effective communication.
Overview
10
10
years of professional experience
Work History
Director of First Impressions
Sun Design Remodeling Specialists
Clifton, Virginia
09.2018 - Current
- Served as the primary initial point of contact for prospective clients, qualifying inbound leads by conducting detailed discovery calls to identify needs, all decision-makers, timelines, and budget indicators, ensuring high-quality handoff
- Built strong rapport with prospective clients, increasing conversion rates from first interaction to formal business interactions
- Qualified and prioritized leads to ensure alignment with the firm’s ideal project profile, craftsmanship standards, and capacity
- Maintained ongoing relationships with prospective clients through extended decision timelines
- Collaborated with sales, marketing, and leadership to align messaging, brand, improve client acquisition, and enhance overall business development efforts
- Tracked lead activity, outcomes, and trends using CRM tools to support forecasting and business planning
- Implemented process improvements that streamlined client intake, reduced response times, and improved follow-up effectiveness
- Contributed to sustained year-to-year growth by improving lead qualification and first-touch conversion effectiveness
- Played a vital role in strengthening the company’s reputation and brand perception
- Recognized for excellence in Client Experience, communication, and relationship-building
Teacher
Private School
Chantilly, Virginia
08.2015 - 09.2018
- Developed engaging lesson plans tailored to student learning styles
- Facilitated classroom discussions to encourage critical thinking and participation
- Communicated effectively with parents regarding student performance and needs
- Built and strengthened positive relationships with students, parents, and teaching staff
- Utilized technology-based learning tools to enhance classroom instruction
Education
Some College (No Degree) - Nursing
Northern Virginia Community College
Annandale, VASkills
- Client relationship management
- Customer service
- Dependability
- Communication skills
- Team collaboration
- CRM software
- Sales strategy
- Lead qualification
- Relationship building
- Strong interpersonal skills
- Calendar management
Accomplishments
Client Experience Award
Timeline
Director of First Impressions
Sun Design Remodeling Specialists
09.2018 - Current
Teacher
Private School
08.2015 - 09.2018
Some College (No Degree) - Nursing
Northern Virginia Community College