Grace Sandy
Tappahannock,VA
Summary
Proven in enhancing guest experiences at Hampton Inn By Hilton through exceptional service and problem-solving skills. Adept at multitasking and fostering team collaboration, demonstrated across roles from waitressing to front desk management. Brings a blend of strong work ethic and hospitality service expertise, significantly improving customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Waitress
Bella Pizza
Tappahannock, VA
10.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Family Nanny
Jovie
Richmond, VA
02.2024 - 05.2024
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
Front Desk Agent
Hampton Inn By Hilton
Tappahannock, VA
06.2023 - 10.2023
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Drive-Thru Cashier/Drink Maker
Dunkin' Donuts
Tappahannock, VA
09.2020 - 04.2021
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
Camp Assistant
Camp Hanover
Hanover, VA
06.2019 - 08.2019
- Demonstrated outdoor games and sports.
- Led groups of children safely through variety of camp activities.
- Responded quickly and calmly in emergency situations.
- Assisted other camp leaders in activity planning and organization in areas of crafts, sports, games, special events and field trips.
Education
Criminal Justice
Longwood University
Farmville, VAHigh School Diploma -
Rappahannock Highschool
Warsaw, VA06-2022
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Hospitality service expertise
- Guest Services
- Safety awareness
- Strong multitasking
- Greeting guests
- Team Collaboration
- Supply Restocking
- Performance Improvement
Timeline
Family Nanny
Jovie
02.2024 - 05.2024
Front Desk Agent
Hampton Inn By Hilton
06.2023 - 10.2023
Waitress
Bella Pizza
10.2021 - Current
Drive-Thru Cashier/Drink Maker
Dunkin' Donuts
09.2020 - 04.2021
Camp Assistant
Camp Hanover
06.2019 - 08.2019
Criminal Justice
Longwood University
High School Diploma -
Rappahannock Highschool