Grace Sawyer
Exeter,NH
Summary
Dynamic Assistant Restaurant Manager with a proven track record at Galley Hatch Restaurant, excelling in shift management and guest relations. Recognized for enhancing service standards, leading to hundreds of satisfied guests daily. Skilled in staff training and cash handling, fostering a collaborative team environment that drives success.
Overview
8
8
years of professional experience
Work History
Assistant Restaurant Manager
Galley Hatch Restaurant
02.2025 - Current
- Managed and motivated full restaurant staff during peak hours, ensuring efficient service and team collaboration.
- Maintained high service standards that resulted in hundreds of satisfied guests daily.
- Resolved customer complaints promptly to maintain high satisfaction and repeat business.
- Contributed to promotional activities, enhancing brand visibility within the local community.
- Oversaw all cash handling procedures, including register drawers and safe management, to ensure all funds were accurately accounted for.
- Reconciled daily cash reports, prepared deposits, and resolved discrepancies promptly and efficiently.
Server
Galley Hatch Restaurant
03.2021 - 02.2025
- Managed multiple tables efficiently, ensuring timely meal delivery and guest satisfaction.
- Implemented upselling techniques, contributing to increased sales during peak hours.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Supervisor
Airzone
08.2017 - 08.2019
- Strong leadership & team supervision
- Child-focused safety and supervision
- Event coordination & time management
- Cash handling and front desk operations
Education
Psychology
University of New Hampshire
NHSkills
- Shift management
- Staff training and development
- Guest relations
- Hospitality and accommodation
Timeline
Assistant Restaurant Manager
Galley Hatch Restaurant
02.2025 - Current
Server
Galley Hatch Restaurant
03.2021 - 02.2025
Supervisor
Airzone
08.2017 - 08.2019
Psychology
University of New Hampshire