Grace Schroader
Brooks,KY
Summary
With 16 years of project management experience, consistently leading projects from start to finish, ensuring successful delivery and support. Expertise lies in efficient management of teams of 5-15 individuals and valuable consultation on projects and tasks. Committed to executing projects with utmost efficiency and maintaining superior quality. Prioritizes professional growth and career satisfaction of team members through quarterly reviews and career development discussions.
Overview
18
18
years of professional experience
Work History
IE Tech Rep Manager
UPS Supply Chain Solutions
Louisville, KY
01.2015 - Current
- Workload balance for multiple Functional User Supervisors who are responsible for Steady State Support, New Implementations and Conversions on multiple WMS’s including but not limited to Softeon and GWS within the UPS Supply Chain Solutions.
- Manages project lifecycles, including project scope, resources, schedule, initiation, start-up/design, building, and deployment to see projects through from beginning-to-end
- Provide guidance and training to team members on diagnosing system issues and resolution, creating process improvement plans, providing additional training to operations, and implementation/conversion project life cycle
- Work closely with internal cross functional teams to align on project plans, standardizing processes and prioritizations as needed
- Annual team/personal goal setting, Career development plans and Quarterly and Annual evaluations.
Functional User Rep
UPS Supply Chain Solutions
Louisville, KY
01.2008 - 01.2015
- Provided subject matter expert training (GWS)
- Performed integration and end user acceptance testing for several implementations
- Created all test cases relevant to the specific customer
- Oversaw all testing, reported issues and results to implementation team and client
- Provided ongoing support for steady state accounts
- Diagnosed system issues, created process improvement plans, provided additional training to operations, created SQL’s, production reporting, customer specific requests, supported BRC/TPL projects, worked with operations when requesting new/customized reports or labels in GWS, completed all technical requirements and document mockups, and worked with IT and Implementation team on testing new requirements.
Operations Supervisor
UPS Supply Chain Solutions
Louisville, KY
01.2007 - 01.2008
- Monitored productivity, managed 10-15 employees, and managed several work areas including inbound (receiving, put away and returns), outbound (parcel and LTL shipments, order control, picking, and shipping), and inventory (cycle counts, inventory management, quality control, audits and physical inventories).
Training Specialist
UPS Supply Chain Solutions
Louisville, KY
01.2007 - 01.2007
- Oversaw 10 administrative employees daily
- Created and maintained training material for a specific account
- Scheduled and conducted training for more than 500 employees during the implementation and Go-live of new system.
Skills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Verbal and written communication
- Staff Training and Development
- Strategic Planning
- Operations Management
- Project Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Staff Development
- Performance Evaluations
- Teamwork and Collaboration
- Computer Skills
- Problem Resolution
- Multitasking
- Work Planning and Prioritization
Timeline
IE Tech Rep Manager
UPS Supply Chain Solutions
01.2015 - Current
Functional User Rep
UPS Supply Chain Solutions
01.2008 - 01.2015
Operations Supervisor
UPS Supply Chain Solutions
01.2007 - 01.2008
Training Specialist
UPS Supply Chain Solutions
01.2007 - 01.2007