Grace Shanahan
La Palma
Summary
Dynamic and dedicated professional passionate about delivering exceptional customer service and ensuring guest satisfaction. Recognized for a hardworking and adaptable approach, consistently thriving in fast-paced environments. Proven ability to multitask effectively while transforming challenges into positive experiences, fostering a welcoming atmosphere for all guests. Committed to enhancing customer interactions and contributing to team success through a proactive and friendly demeanor.
Overview
15
15
years of professional experience
Work History
Front Desk Agent
Great Wolf Lodge
Garden Grove, CA
10.2023 - 01.2026
- Facilitated fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Developed and maintained positive relationships with guests for satisfaction.
- Coordinated room assignments and special requests to optimize guest experiences during stays.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Retail Sales Associate
Torrid
10.2019 - 01.2020
- Described merchandise and explained use, operation, and care of merchandise to customers
- Assisted with inventory, identifying and marking items for removal from shelves or storage areas
- Opened and closed cash registers, balanced cash drawers and made cash deposits
Retail Sales Associate
Torrid
10.2017 - 08.2018
- Assisted customers is finding their sizing and personal style
- Making calls to alert our loyalty members about big sales and that their 'haute cash' was ready to be used
- Closed out registers at the end of the night
Live-In Nanny
Koster Family
St Louis, MO
08.2017 - 08.2018
- Played games, worked on puzzles, and read books to young children.
- Involved children in caring for household pets and chores.
- Built positive and nurturing environments to support child social and emotional growth.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Encouraged children to be understanding and patient with others.
- Taught children basic life skills, manners and personal hygiene.
- Gave children medications as needed
Retail Cast Member
Disneyland Resort
03.2012 - 06.2017
- Assisted guests with their purchases
- Participated in several special events and shows/parades with crowd control
- Partnered with other departments to accomplish providing excellent service for customers
- Closed out registers and assisted in cleaning up at the end of the night
- Trained incoming cast members
- Created magic moments for guests young and young at heart
Retail Cashier
Medieval Times
06.2011 - 12.2011
- Assisting guests in finding the perfect souvenirs
- Preparing them for the joust
- Immersing guests into the story of the show
Education
High School Diploma -
John F. Kennedy High School
La Palma, CASkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Guest relations
- Hospitality service expertise
- Computer skills
- Problem-solving
- Teamwork and collaboration
- Switchboard operation
- Detail-oriented
Timeline
Front Desk Agent
Great Wolf Lodge
10.2023 - 01.2026
Retail Sales Associate
Torrid
10.2019 - 01.2020
Retail Sales Associate
Torrid
10.2017 - 08.2018
Live-In Nanny
Koster Family
08.2017 - 08.2018
Retail Cast Member
Disneyland Resort
03.2012 - 06.2017
Retail Cashier
Medieval Times
06.2011 - 12.2011
High School Diploma -
John F. Kennedy High School
Hobbies
- Knitting
- Drawing/sketching
- Creative writing
- Digital art
- Playing Dungeons and Dragons