Grace Shockman
Harahan,LA
Overview
32
32
years of professional experience
Work History
Cashier/Customer Service Representative
Rouses Supermarket
2900 Veterans Blvd., LA
01.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
Jefferson Parish Board of Zoning Adjustments
05.2009 - Current
- I oversee the Board of Zoning Adjustments (BZA) department and set up for public meetings, issues judgments when the Board gives a decision on a case, prepares forms for public records request or responses to request from the 24th Judicial District Court
- Creates and keep current the applications to apply for a variance
- Prepare the yearly budget for the BZA, order office supplies, copy machine contract.
Jefferson Parish Code Enforcement
08.2005 - 05.2009
- Handled electrical permits, answer phones, filed and scanned permits.
Jefferson Parish Environmental Affairs
07.1993 - 08.2005
- Handled garbage, recycling, rodent control and mosquito control complaints and requests, managed contracts for garage/recycling pickup, Parish dumpster rentals, mosquito control and rodent control contracts, worked with Jefferson Parish President's Office and Jefferson Parish Council Office to handle constituent problems with garage collection.
Jefferson Parish Animal Shelter
07.1992 - 07.1993
- Handled intake and adoption of animals, answered phones, dispatched animal control officers, filed applications.
Education
Riverdale High School
JeffersonSkills
- I am very proficient in Microsoft Office, Oracle, AS/400 and I am always eager to learn new programs on the computer
- Cash Register Operation
- Customer Assistance
- Returns processing
- ID Verification
- Customer Service
- Cash Handling
- Reports and documents
- Checkout monitoring
- Customer service excellence
- Merchandise Restocking
- Merchandise exchange
- Issue Resolution
- Credit and cash transactions
- Identification checks
- Conflict Resolution
- Purchase assistance
- Currency counting
References
- Danielle, Martinez, Jefferson Parish Council, (504) 736-6603
Timeline
Cashier/Customer Service Representative
Rouses Supermarket
01.2023 - Current
Jefferson Parish Board of Zoning Adjustments
05.2009 - Current
Jefferson Parish Code Enforcement
08.2005 - 05.2009
Jefferson Parish Environmental Affairs
07.1993 - 08.2005
Jefferson Parish Animal Shelter
07.1992 - 07.1993
Riverdale High School