Grace Staton
Customer Service Representative
Allentown,PA
Summary
Detail-oriented team player with strong organizational skills. I am passionate about my work and willing to go the extra mile and learn new skills.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Rental Coordinator
Ciocca Dealerships
Allentown, PA
02.2020 - Current
- Maintained up-to-date knowledge of products and services offered to customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Maintained cleanliness in rental vehicles by cleaning interior and exterior of each vehicle.
- Checked in customers on company sites using personal information to create written contracts for 60+ individuals a day.
- Trained staff on operating procedures and company services.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Emmaus High School
Emmaus, PA 08.2016 - 06.2019
High School Diploma -
Lehigh Career And Technical Institute
Schnecksville, PA 08.2016 - 05.2019
Skills
Attention to Detail
Outstanding communication skills
Creative problem solving
Telephone etiquette
Organization and Time Management
Self-Motivated
Additional Information
- Awarded Employee of the month at Ciocca Dealerships in May of 2020
- Volunteered to help keep a local park clean
- Volunteered at a local valley youth house which helps young teens and children under 18 have a shelter and basic needs.
Timeline
Rental Coordinator
Ciocca Dealerships
02.2020 - Current
High School Diploma -
Emmaus High School
08.2016 - 06.2019
High School Diploma -
Lehigh Career And Technical Institute
08.2016 - 05.2019