Grace Thomas
Wappingers Falls,NY
Summary
Friendly
Customer oriented
Reliable
Punctual
Willing to learn
Overview
8
8
years of professional experience
2026
2026
years of post-secondary education
Work History
Customer Service Cashier
Home Depot
Wappingers Falls, NY
03.2018 - Current
- Assisted customers with product inquiries and provided helpful recommendations.
- Processed customer transactions accurately and efficiently
- Handled cash, credit, and debit transactions following company protocols.
- Utilized point-of-sale systems for processing sales and tracking inventory levels.
- Greeted, engaged and thanked customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Complied with all health and safety regulations while performing job duties.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Recommended, selected, located, and obtained products to meet customer needs.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Verified that all coupons were valid prior to processing them into the system.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
St Hughes High School
Wappingers Falls, NYSkills
- Basic Computer skills
- Able to adapt to new POS
- Able to communicate well
- Work well with Customers
- Work well as a team mate
Timeline
Customer Service Cashier
Home Depot
03.2018 - Current
St Hughes High School