Grace Thompson
Raleigh,NC
Summary
Dedicated Veterinary Assistant with experience supporting patient care, surgical procedures, client communication, and hospital operations in fast-paced veterinary settings. Skilled in animal handling, patient monitoring, medical documentation, client education, and workplace safety. Proven leadership experience through team supervision, staff training, scheduling coordination, and safety initiatives. Fear Free Certified professional with a strong background in customer service, team collaboration, and operational support. Seeking to leverage veterinary and leadership experience in a Veterinary Practice Manager, Hospital Manager, or other veterinary leadership role.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Veterinary Assistant
Noah's Ark Veterinary Practice
Cary, North Carolina
01.2026 - Current
- Provide hands-on patient care including safe restraint, treatment preparation, sample collection, medication support, and patient monitoring.
- Assisted veterinarians and veterinary technicians with examinations, treatments, diagnostic procedures, and surgical care to enhance patient outcomes.
- Monitor hospitalized and recovering patients, communicating changes in condition to veterinary staff to support timely intervention.
- Informed clients on treatment plans, preventive care, medications, and post-procedure instructions to ensure compliance and understanding.
- Collaborate with doctors, technicians, and client service teams to promote efficient patient flow and daily hospital operations.
- Maintain accurate medical records and documentation while ensuring patient information is organized and up to date.
- Contributed to hospital Safety Committee by supporting workplace safety initiatives and OSHA compliance efforts to maintain a safe environment.
Veterinary Assistant
Banfield Animal Hospital
Garner, North Carolina
05.2025 - Current
- Assisted veterinarians and veterinary technicians with examinations, vaccinations, treatments, preventive care, and surgical procedures, ensuring high-quality patient care.
- Supported patient care and recovery by monitoring, safely handling, and restraining animals, while maintaining a clean and organized clinical environment.
- Collect blood and other patient samples and assist with laboratory diagnostics and testing.
- Communicated with clients about patient health, treatment recommendations, wellness care, and discharge instructions to enhance client understanding and compliance.
- Assist veterinary staff during urgent and critical-care situations, supporting patient stabilization and timely treatment.
- Maintain sanitation and infection-control standards throughout treatment, surgical, and patient-care areas.
- Contribute to a positive client experience through professional communication, patient education, and compassionate care.
Front End Associate
Home Depot
Greensboro, North Carolina
02.2023 - 05.2025
- Delivered high-volume customer service while maintaining accuracy, professionalism, and efficiency in a fast-paced retail environment.
- Processed customer transactions and cash handling accurately while following company policies and procedures.
- Resolved customer concerns and escalated complex issues appropriately to support positive customer experiences.
- Assisted with front-end organization, daily workflow, and operational standards to maintain an efficient customer environment.
- Collaborated with team members and leadership to meet daily service and operational goals.
Team Leader
Academy Sports Outdoors
Greensboro, North Carolina
08.2021 - 01.2023
- Supervised and supported a team of 10 associates while maintaining daily operational and customer service standards.
- Assisted with employee training, coaching, performance feedback, and onboarding to support team development.
- Coordinated scheduling and staffing assignments to maintain adequate coverage and efficient daily workflow.
- Delegated tasks and monitored team performance to ensure operational priorities and customer needs were addressed.
- Collaborated with management to resolve operational challenges, improve communication, and maintain team accountability.
- Promoted a positive, team-oriented workplace culture while reinforcing company policies and service expectations.
Floor Staff Member
Regal Cinemas
Greenville, NC
02.2018 - 08.2021
- Provided customer service in a fast-paced entertainment environment while addressing guest questions and concerns.
- Trained and supported new employees on company procedures, customer service expectations, and daily operational responsibilities.
- Processed transactions accurately using POS systems and standard cash-handling procedures.
- Maintained facility cleanliness, organization, and safety standards throughout daily operations.
- Collaborated with team members to support efficient operations and a positive guest experience.
Education
Bachelor of Science - Animal Science
North Carolina A&T State University
Greensboro, NC05-2025
Skills
- Veterinary Patient Care
- Animal Handling & Restraint
- Surgical Assistance
- Client Education & Communication
- Medical Records Management
- Team Leadership
- Staff Training & Development
- Hospital Operations
- Scheduling & Staffing
- Workplace Safety & Compliance
- Problem Solving
Certification
- Fear Free Certified Professional
- OSHA/Safety Captain
Timeline
Veterinary Assistant
Noah's Ark Veterinary Practice
01.2026 - Current
Veterinary Assistant
Banfield Animal Hospital
05.2025 - Current
Front End Associate
Home Depot
02.2023 - 05.2025
Team Leader
Academy Sports Outdoors
08.2021 - 01.2023
Floor Staff Member
Regal Cinemas
02.2018 - 08.2021
Bachelor of Science - Animal Science
North Carolina A&T State University