MARIAH K. GRANT
Massena,NY
Summary
Dependable and adaptable professional with 10+ years of experience in customer service, retail operations, animal care, childcare, and veterinary support. Experienced in front-desk responsibilities, phone communication, scheduling, cash handling, inventory, facility and equipment maintenance. Recognized for strong attention to detail and ability to learn new procedures quickly.
Overview
13
13
years of post-secondary education
15
15
years of professional experience
Work History
Veterinary Assistant
Canton Animal Clinic
04.2022 - 09.2026
- Coordinated surgical schedules and managed appointment bookings to optimize clinic workflow.
- Supported daily clinic operations and provided compassionate patient care to enhance client satisfaction.
- Contributed to group discussions an emergency on-call rotation and responded to urgent situations.
- Facilitated effective communication with clients and team members to ensure a professional and empathetic environment.
- Managed phone inquiries from clients and provided professional customer service to pet owners.
- Performed routine machine and equipment maintenance.
Assistant Store Manager
Sunoco
12.2021 - 02.2022
- Coordinated daily store operations and led shift leadership to enhance overall efficiency.
- Supported team members in completing daily tasks with daily tasks to improve workflow. and ensured smooth shift operations.
- Handled customer inquiries to ensure satisfaction to ensure satisfaction and resolve issues, provide effective solutions. and provide tailored assistance to meet diverse needs.
- Operated cash registers and handled cash drawers.
- Facilitated team collaboration and streamlined shift operations for optimal service delivery.
Assistant Teacher
Toddler Town Daycare
11.2018 - 04.2021
- Delivered attentive care and supervision for infants, ensuring a safe and nurturing environment.
- Supported lead teachers in planning and executing engaging classroom activities and daily routines.
- Worked collaboratively with lead teachers and other staff members.
- Collaborated with lead teachers and staff to foster a cohesive and supportive classroom community.
- Provided care and supervision for infants in a daycare setting.
Jewelry Salesperson
Kay Jewelers
08.2015 - 11.2018
- Guided customers in jewelry selections, enhancing their shopping experience and completing sales transactions.
- Provided personalized customer service and product information.
- Created a professional and welcoming sales environment, fostering positive customer interactions.
- Executed customer payments and cash-out procedures, ensuring accuracy and efficiency.
- Worked toward established credit application goals.
Cashier / Vault
Home Depot
07.2018 - 08.2018
- Operated cash register, efficiently processing transactions and assisting customers with purchases to enhance their shopping experience.
- Stocked merchandise and organized sales floor to ensure product availability and optimal customer accessibility.
- Ensured product availability by stocking shelves and maintaining an orderly sales floor.
- Executed cash handling tasks daily, including processing transactions and overseeing vault duties.
Associate Lead
PetSmart
01.2016 - 06.2018
- Advanced from Pet Care Associate to Associate Lead, demonstrating commitment and growth within the company.
- Delivered exceptional customer service while efficiently operating cash registers to enhance customer satisfaction.
- Ensured high standards of pet care and cleanliness in pet care areas, contributing to a welcoming environment for customers.
- Provided attentive care for pets in a safe and clean environment. and maintained pet care areas.
- Executed opening and closing tasks to maintain store readiness and security. the store.
- Opened and closed the store as assigned.
- Conducted cash drawer closures and reconciled daily transactions for accuracy. drawers and completed end-of-day procedures.
Cashier
Sunoco
09.2014 - 08.2015
- Operated cash register and processed customer transactions.
- Assisted customers with purchases and addressed inquiries to enhance shopping experience.
- Ensured accurate tracking of cigarette inventory to maintain stock levels.
- Handled cash accurately and maintained an organized work area.
- Delivered friendly and professional customer service to foster positive customer relationships.
Seasonal Garden Associate
Walmart
Ogdensburg, NY
10.2011 - 12.2011
- Processed customer transactions accurately and efficiently to enhance shopping experience
- Provided support to customers during shopping
- Ensured shelves were filled with products
- Maintained cleanliness of designated areas
Education
High School Diploma -
Madrid-Waddington Central School
Madrid, NY 09.1995 - 01.2009
Some College (No Degree) - Criminal Justice
SUNY Canton
Canton, NYSkills
- Veterinary Patient Care
- Veterinary Patient Intake
- Appointment & Surgery Scheduling
- Pet Supply Management
- Equipment and Machine Maintenance
- Customer Service & Client Relations
- Client communication
- Team Collaboration
- Leadership & Shift Supervision
- Organization & Multitasking
- Detail-oriented organization
- Fast-paced multitasking
- Confidential information handling
Timeline
Veterinary Assistant
Canton Animal Clinic
04.2022 - 09.2026
Assistant Store Manager
Sunoco
12.2021 - 02.2022
Assistant Teacher
Toddler Town Daycare
11.2018 - 04.2021
Cashier / Vault
Home Depot
07.2018 - 08.2018
Associate Lead
PetSmart
01.2016 - 06.2018
Jewelry Salesperson
Kay Jewelers
08.2015 - 11.2018
Cashier
Sunoco
09.2014 - 08.2015
Seasonal Garden Associate
Walmart
10.2011 - 12.2011
High School Diploma -
Madrid-Waddington Central School
09.1995 - 01.2009
Some College (No Degree) - Criminal Justice
SUNY Canton