Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Grace Trautmann

Stillwater,Minnesota

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Käthe Wohlfahrt of America
08.2021 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and provided outstanding customer service.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Bakery Team Lead

Grandmas Bakery
06.2020 - 08.2021
  • Maintained and controlled inventory of baked goods.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained cleanliness and hygiene in bakery premises.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Managed all baking operations professionally and handled all problems confidently.

Restaurant Waiter

The Dock Cafe
05.2019 - 05.2020
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

Anthropology

Southern New Hampshire University
Online
08-2026

Skills

  • Conflict resolution
  • Cash handling
  • Interpersonal and written communication
  • Relationship building
  • Customer assistance
  • Problem-solving
  • Teamwork and collaboration
  • Time management

Certification

Foundation of User Experience (UX) Design, Google, 2024

Timeline

Retail Sales Associate

Käthe Wohlfahrt of America
08.2021 - Current

Bakery Team Lead

Grandmas Bakery
06.2020 - 08.2021

Restaurant Waiter

The Dock Cafe
05.2019 - 05.2020

Anthropology

Southern New Hampshire University

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Grace Trautmann