Jessica-Joy Pamfilo
Egg Harbor Township
Summary
Customer service professional with 10+ years of experience in healthcare, retail, leadership, and call center environments. Skilled at resolving customer concerns, building relationships, handling high-volume interactions, processing transactions, maintaining inventory, and delivering exceptional service in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate
Pokeblitz
Absecon
07.2026 - Current
- Recommended products based on customer needs, ensuring personalized and friendly service.
- Guided customers in selecting trading cards and related merchandise, enhancing their shopping experience.
- Processed customer transactions efficiently using point-of-sale system.
- Maintained organized inventory of trading cards and merchandise and displays.
Registered Nurse
Atlanticare Regional Medical Center
Atlantic City
11.2018 - 01.2026
- Provided compassionate, patient-centered care to enhance patient satisfaction.
- Educated clients on health management and addressed concerns to promote understanding.
- Collaborated with interdisciplinary teams to develop care plans.
- Educated patients and families on health management and treatment options.
- Delivered compassionate customer-focused care.
- Collaborated with interdisciplinary teams to create tailored care plans that improved patient outcomes.
- Educated clients and resolved concerns.
Call Center Representative
Enlightened Recovery
04.2022 - 06.2023
- Handled high-volume inbound/outbound calls to ensure customer satisfaction.
- Resolved customer issues and logged interactions in CRM to maintain accurate records.
- Managed inbound customer inquiries regarding recovery services and programs.
- Provided empathetic support to clients navigating mental health challenges.
- Documented client interactions accurately in the customer management system.
Crew Member / Shift Manager / General Manager
PrimoHoagies
04.2015 - 09.2018
- Oversaw daily operations, inventory management, staff coordination, and cash handling.
- Addressed customer concerns and conducted team training.
Education
Bachelor of Science - Nursing
Stockton University
Galloway, NJSkills
- Retail Sales
- Point-of-sale
- POS
- Cash Handling
- Team Leadership
- Inventory
- Product recommendation
- Customer support
- Visual display
- Microsoft Office
- Conflict Resolution
- Conflict management
- Critical thinking
- Time management
- Team Leadership
- Communication
- Conflict management
- Time management
Timeline
Retail Sales Associate
Pokeblitz
07.2026 - Current
Call Center Representative
Enlightened Recovery
04.2022 - 06.2023
Registered Nurse
Atlanticare Regional Medical Center
11.2018 - 01.2026
Crew Member / Shift Manager / General Manager
PrimoHoagies
04.2015 - 09.2018
Bachelor of Science - Nursing
Stockton University