GRACE TSHIBOLA KABILA
Summary
Dedicated IT Support Technician skilled in hardware and software troubleshooting, user support, and basic networking. Proven ability to diagnose and resolve client issues efficiently while maintaining professional customer service standards. Experience includes system installations and website development support.
Overview
1
1
Certification
Work History
Computer Technician
Computer World
- Provided hardware and software support to 20+ clients weekly.
- Diagnosed and resolved desktop, laptop, and peripheral issues.
- Installed and upgraded operating systems and applications.
- Performed hardware replacements and basic soldering.
Lead Provider
COMM
- Conducted outbound client calls and scheduled appointments with Discovery Financial Advisors.
- Maintained accurate records and delivered professional customer service.
Website Development Intern
ManTech Holding
- Assisted in website development and maintenance using Odoo.
- Supported basic coding, file compilation, and system tasks.
Education
PC Technician - Networking, ICDL
NorthLink College
Communication Networks - Year 1 & 2
Cape Peninsula University of Technology (CPUT)
Matric Certificate - Mathematics, Physical Science, Civil Technology, Engineering Graphics and Design
Skills
- Tier 1 Help Desk Support
- Windows 10
- Hardware & Software Troubleshooting
- Desktop & Laptop Support
- Microsoft Office
- Basic Networking
- User Support
- Customer Service
- Network security measures
- Network configuration
- Network administration
Certification
- CompTIA A+
- MCSA Windows 10
- IT Essentials
- ICDL
- CISSP
Languages
- English, Fluent
- French, Native
- Swahili, Basic
Timeline
Computer Technician
Computer World
Lead Provider
COMM
Website Development Intern
ManTech Holding
PC Technician - Networking, ICDL
NorthLink College
Communication Networks - Year 1 & 2
Cape Peninsula University of Technology (CPUT)