Summary
Overview
Work History
Education
Skills
Timeline
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Grace Usrey

Grace Usrey

Rowlett,TX

Summary

Proven leader and efficient team player, adept at inventory management and exceptional customer service, with a track record of elevating customer loyalty by over 30% at Target. Mastered quick, efficient service and team leadership, excelling in client relationship building and negotiation tactics. Skilled in operating complex equipment and prioritizing orders to ensure customer satisfaction. Managed personal shoppers while maintaining top tracked metrics.

Overview

3
3
years of professional experience

Work History

Starbucks Barista

Target
01.2023 - 09.2024
  • Controlled line and crowd with quick, efficient service.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Used POS system to accurately enter orders and process payments.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

E-Commerce Personal Shopper

Tom Thumb Food Stores
06.2022 - 01.2023
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
  • Solicited feedback from served customers to discern service weaknesses and positively shape future service interactions.
  • Completed required paperwork, logs and other documentation according to internal policies to accurately track sales and delivery metrics.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Starbucks

Tom Thumb Food Stores
06.2021 - 06.2022
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Strengthened communication skills through regular interactions with others.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Handled cash and processed payments accurately to avoid errors.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

High School Diploma -

Rowlett High School
Rowlett, TX
06.2023

Skills

  • Friendly and outgoing
  • Team Leadership
  • Inventory Management
  • Exceptional customer service
  • Negotiation Tactics
  • Customer Relationship Building

Timeline

Starbucks Barista

Target
01.2023 - 09.2024

E-Commerce Personal Shopper

Tom Thumb Food Stores
06.2022 - 01.2023

Starbucks

Tom Thumb Food Stores
06.2021 - 06.2022

High School Diploma -

Rowlett High School

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Grace Usrey