Summary
Overview
Work History
Education
Skills
Timeline
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Grace V. Cloyd

Summary

Motivated professional with a successful track record in sales and customer engagement. Proven ability to optimize procedures while balancing team performance and business objectives. Strong leader with excellent planning and organizational skills, dedicated to enhancing team productivity and exceeding sales targets.

Overview

8
8
years of professional experience

Work History

Manager

Salt Shack On the Bay
Tampa, FL
06.2023 - 08.2026
  • Oversaw daily operations to maintain high performance standards and customer satisfaction.
  • Implemented effective upselling and cross-selling strategies, contributing to an increase in overall restaurant sales.
  • Trained and mentored new team members on service standards and procedures.

Social Media Manager

Tundra Air
Remote
09.2023 - 03.2024
  • Increased Instagram and Facebook following by 6%, driving engagement and brand awareness.
  • Developed and executed a monthly content calendar, ensuring strategic alignment with marketing goals.
  • Monitored social media channels for customer feedback and inquiries, responding promptly to enhance customer relations.

Account Executive (Sales)/Recruiter

Medix Healthcare
Tampa, FL
02.2022 - 03.2023
  • Negotiated and sourced new clients through effective cold calling strategies.
  • Liaised between Medix and clients, consistently exceeding weekly performance metrics.
  • Gained expertise in sales strategies and revenue cycle to drive client engagement.

Waitress

Southern Roots
Jamestown, NC
01.2022 - 06.2022
  • Guided customers in meal selection based on individual preferences to enhance dining experience.
  • Monitored menu changes to provide accurate information, including memorizing weekly specials.

Social Media Manager/Sales Associate

AvaGrace Gifts
Simsbury, CT
05.2018 - 08.2021
  • Developed and executed social media marketing strategies, creating engaging posts that enhanced brand visibility.
  • Assessed customer needs to drive sales and enhance overall customer experience.

Education

B.S.B.A. - Marketing

High Point University
High Point, NC
05-2022

Skills

  • Sales strategy
  • Performance management
  • Problem solving
  • Effective communication
  • Adaptable
  • Customer engagement strategies
  • Staff training and development
  • Team leadership
  • Organized

    • Timeline

    Social Media Manager

    Tundra Air
    09.2023 - 03.2024

    Manager

    Salt Shack On the Bay
    06.2023 - 08.2026

    Account Executive (Sales)/Recruiter

    Medix Healthcare
    02.2022 - 03.2023

    Waitress

    Southern Roots
    01.2022 - 06.2022

    Social Media Manager/Sales Associate

    AvaGrace Gifts
    05.2018 - 08.2021

    B.S.B.A. - Marketing

    High Point University

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