Maddyson Wagstaff
Fort Stockton
Summary
Seasoned Lead Server Trainer with background in high-volume dining establishments. Specialized skills include training new employees, managing staff rosters and ensuring exceptional customer service standards. Renowned for improving staff productivity through effective communication, constructive feedback and hands-on leadership style. Past roles demonstrate notable enhancement in team efficiency and service quality levels.
Overview
5
5
years of professional experience
Work History
Lead Server-Trainer
Old Chicago Pizza
Rock Springs
10.2018 - 09.2021
- Greet guests, take orders and give the best customer service possible to ensure all guest left satisfied.
- I was a lead server and trainer.
- Developed evaluation forms to measure employees' understanding of the material presented during training sessions.
- Coordinated with restaurant managers to ensure compliance with training policies and procedures.
- Created instructional materials, such as job aids, manuals, handouts and videos.
Sales Representative
Ace Hardware
Green River
12.2016 - 09.2018
- Greet customers, cashier, help customers order supplied and find products within the store
- Managed inventory levels by ordering sufficient stock for each account.
- Coordinated with other departments to ensure timely delivery of orders.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Maintained accurate records of all sales and prospecting activities.
- Identified opportunities for cross-selling additional products and services.
Education
General Studies -
Western Wyoming Community College
Rock Springs, WY08.2021
General Studies -
Expedition Academy
Green River, WY05.2012
Skills
- Customer service
- Communication skills
- Time management
- Microsoft word
- Microsoft excel
- Guest services
- Organizational Skills
- Filing
- Sales techniques
- Team leadership
- Conflict resolution
- Problem solving
Timeline
Lead Server-Trainer
Old Chicago Pizza
10.2018 - 09.2021
Sales Representative
Ace Hardware
12.2016 - 09.2018
General Studies -
Western Wyoming Community College
General Studies -
Expedition Academy