Grace Walter-Cardinal
Greenville,SC
Summary
Highly motivated and adaptable professional with diverse experience in customer service, social media management, and team leadership. Skilled in fostering positive environments, driving customer satisfaction, and maintaining operational excellence. Seeking a long-term role where I can leverage my skills to contribute to company success and grow within the organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks Coffee Company
Miami, FL
11.2023 - Current
- Lead and inspire a team to embody company values, fostering a culture of belonging and collaboration
- Pioneer the shift supervisor role in a delivery-only setting, consistently exceeding operational and customer expectations
- Cultivate an inclusive atmosphere, driving team engagement and ensuring quality service.
Social Media Manager
Self-Employed
11.2021 - 11.2023
- Successfully managed social media campaigns, growing a Twitter following to 1,400 followers.
- Engaged with audiences across Twitter and Snapchat, increasing brand visibility and driving customer interaction.
- Analyzed social media trends and customer feedback to improve content strategies.
Esthetician & Wax Specialist
European Wax Center
Miami, FL
06.2020 - 02.2022
- Performed facial and body waxing services according to industry protocols, ensuring client satisfaction
- Maintained a pristine waxing suite, meeting the highest standards of hygiene and customer service
- Excelled in a fast-paced environment, consistently exceeding customer and management expectations.
Editorial Intern
New Jersey Family Magazine
Summit, NJ
01.2021 - 05.2021
- Assisted editorial team with research, writing, and fact-checking articles for both print and online platforms
- Co-wrote and co-edited featured articles, contributing to high-quality content creation.
Shift Manager
Playa Bowls
Sparta, NJ
08.2017 - 08.2018
- Played a key role in launching a new store, coaching and developing team members
- Led operations to achieve quality, consistency, and exceptional customer service
- Fostered a positive workplace culture, promoting team collaboration and efficiency.
Barista/Cashier
Roseline's Farm and Bakery
Augusta, NJ
05.2016 - 08.2017
- Delivered high-quality food and beverages while maintaining store operations at top standards
- Built strong customer relationships, ensuring a positive experience for patrons
- Led a cohesive team in a fast-paced environment, meeting and exceeding business goals.
Editorial Intern
New Jersey Family Magazine
Summit, NJ
06.2015 - 08.2015
- Collaborated with editors to produce high-quality articles by conducting research, writing compelling content, and verifying factual information.
- Co-wrote and co-edited three featured articles, contributing to high-quality content creation.
- Developed story ideas for upcoming publications or special projects.
- Reviewed manuscripts, edited content for accuracy, grammar, punctuation, clarity, style, syntax and consistency.
- Attended editorial meetings to discuss topics of interest and potential stories.
Education
Bachelor of Arts in Global Communications -
Ramapo College of New Jersey
05.2021
Licensed Cosmetologist -
Artistic Academy of Hair Design
Morris Plains, NJ01.2016
Skills
- Team Leadership & Supervision
- Customer Service Excellence
- Social Media Marketing & Management
- Content Creation & Copywriting
- Operations Management
- Time Management & Multitasking
Certification
Food Safety Certification - State of Florida
Timeline
Shift Supervisor
Starbucks Coffee Company
11.2023 - Current
Social Media Manager
Self-Employed
11.2021 - 11.2023
Editorial Intern
New Jersey Family Magazine
01.2021 - 05.2021
Esthetician & Wax Specialist
European Wax Center
06.2020 - 02.2022
Shift Manager
Playa Bowls
08.2017 - 08.2018
Barista/Cashier
Roseline's Farm and Bakery
05.2016 - 08.2017
Editorial Intern
New Jersey Family Magazine
06.2015 - 08.2015
Bachelor of Arts in Global Communications -
Ramapo College of New Jersey
Licensed Cosmetologist -
Artistic Academy of Hair Design
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