Grace Walz
Shawnee,OK
Summary
Proven professional with a track record of enhancing customer satisfaction at Bella Luna Pet Resort by leveraging exceptional customer service and strong work ethic. Skilled in relationship management and task prioritization, consistently fostering positive interactions and maintaining high cleanliness standards. Demonstrated ability to improve team productivity and customer engagement through collaborative efforts and a warm demeanor.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Server
City Bowls
05.2024 - 08.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
Family Babysitter
Self Employed
01.2023 - 05.2024
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Handled emergencies calmly and efficiently while following established safety protocols provided by the parents.
- Led indoor and outdoor activities to entertain and occupy children.
- Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict resolution methods.
- Enhanced children''s well-being by providing a safe and nurturing environment.
Pet Care Specialist
Bella Luna Pet Resort
11.2022 - 04.2024
- Facilitated positive socialization experiences among different pets by monitoring playtime interactions closely.
- Handled various breeds of dogs and cats, understanding their unique needs and behaviors.
- Increased customer satisfaction through timely communication about their pets'' status and activities.
- Handled animals safely and remained calm in different situations.
- Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Education
Bachelor of Science - Nursing
Oklahoma Baptist University
Shawnee, OK05-2028
High School Diploma -
Elgin Highschool
Elgin, OK05-2024
Skills
- Strong work ethic
- Task prioritization
- Guest engagement
- Exceptional customer service
- Professional appearance
- Memory retention
- Relationship management
- Calm demeanor
- Warm and friendly
- Teamwork and collaboration
- Reliable and responsible
- Cleanliness standards
Certification
- CNA - Certified Nurse Assistant
Timeline
Customer Service Server
City Bowls
05.2024 - 08.2024
Family Babysitter
Self Employed
01.2023 - 05.2024
Pet Care Specialist
Bella Luna Pet Resort
11.2022 - 04.2024
Bachelor of Science - Nursing
Oklahoma Baptist University
High School Diploma -
Elgin Highschool
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