Grace Whiting
Jackson
Summary
I am a hard working professional that is full of drive and passion, 100% dedicated to the job in front of me however big or small. With good communication skills and proven performance in management, I am able to take the lead on tasks and complete them in a timely fashion. My love for animals creates a good foundation for quality care and compassion while my knowledge and experience keeps me focused and prepared. Skilled in pet handling and restraint, I am able to assist in simple procedures and appointments. Maintaining a positive and safe work environment is a top priority for me to ensure everyone can perform their best.
Overview
8
8
years of professional experience
Work History
Client Service Specialist
Lane Animal Hospital
Chelsea, MI
02.2026 - Current
- Provided exceptional client support, addressing inquiries and concerns to enhance customer satisfaction.
- Managed appointment scheduling for wellness exams, sick appointments, urgent care appointments, LVT appointments, boarding, and grooming appointments.
- Ensured all vaccine and prevention requirements were met in order to board and groom at the hospital.
- Educated clients on pet care and hospital services, fostering strong relationships.
- Collaborated with veterinary staff to streamline workflow and improve service delivery.
- Refilled medication and communicated with doctor about appropriate prescriptions and quantities.
- Provided support and financial services for the clients during patients euthanasia's.
- Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
- Streamlined internal processes for improved efficiency and timely service delivery to clients.
- Managed client accounts with attention to detail, ensuring accurate billing and recordkeeping.
- Collaborated with cross-functional teams to develop customized solutions, tailored to meet specific client needs.
Tiki Sam’s Pizza
01.2024 - Current
- Filling orders in a timely manner.
- Maintaining cleanliness while handling product.
- Working alongside fellow employees and communicating to get tasks done efficiently.
- Manually entering orders and receiving payment correctly.
- Distributing product to the correct customer.
Post Cultivation Assistant
Rair
Jackson
02.2022 - 02.2023
- Fulfill large orders in a timely matter.
- Package product while paying close attention to detail.
- Manage testing product and entering results.
- Correct weights and tags on packages.
- Maintain an organized and clean room.
- Meet weekly quota set by supervisors.
Special Needs Caregiver
Community Alliance
Jackson, MI
11.2019 - 02.2022
- Engage with clients of varying diagnoses to aide with activities, chores, and community outings.
- Clean up spills, organized items, and sanitize surfaces to maintain housekeeping standards.
- Maintain daily routines of activities and care needs to support special needs clients.
- Assist with nighttime routines of bathing, changing, and brushing teeth.
- Help clients learn how to take care of themselves by working with their disabilities to find new ways of completing common tasks.
- Transport clients to doctor's offices and grocery stores.
- Observe self-administration of medications to adhere to medication regimen.
Manager/Pet Handler
Playful Paws
Jackson, MI
03.2021 - 10.2021
- Maintain a clean, neat and hazard-free animal area to protect individual health and wellbeing.
- Manage several employees at once.
- Prepare payroll each week.
- Send out various emails to clients and answer phone calls.
- Take schedules for grooming, boarding, and daycare.
- Handle all types of breeds and behaviors to ensure safe play.
- Organize kennels and meals for dogs staying overnight.
- Open the store ontime and prep for the day.
- Preform varies medical tasks on dogs that were injured in the play yard.
Lab Assistant
Henry Ford Allegiance Hospital
Jackson, MI
03.2019 - 02.2020
- Prepared blood-collecting equipment to draw blood.
- Preformed blood collecting procedures on patients.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers, and self obtained variety of blood samples through a pivo device or venipuncture using butterfly needles and straight needles.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Labeled blood vials with critical information like time of collection, date, and patient name.
- Verified quality and type of specimens to then either centrifuge and distribute or collect and send to their correct location to be tested.
- Coordinated workflow based on stat, schedule, or outpatient needs
- Used multiple electronic medical software, including Sunquest and Epic to conduct specimen intakes, ordering, cancelling, and rescheduling.
- Maintained inventory and equipment in neat and professional manner.
- Received and made phone calls to other healthcare professionals within the hospital regarding patients specimens, tests, and results.
Assistant Store Manger
The Cash Store
Marshall, MI
10.2018 - 06.2019
- Retrieved, entered, and kept customers confidential information filed and organized electronically as well as physical documents.
- Made daily calls to customers about deadlines and collections.
- Handled money and balanced a drawer and safe.
- Opened and closed store on time.
- Worked select days by myself running the entire store.
- Had face to face interactions with customers to discussed contracts and financial statements.
Education
High School Diploma -
Western High School
Parma, MI05-2017
Associate of Applied Science - Veterinary Technician Program
Baker College
Jackson05-2027
Skills
- Telephone skills
- Strong empathy
- Money handling
- Exceptional communication
- Email etiquette
- Customer support
- Payment processing
- Pet handling/Restraint
- Nail trims
- Anal gland expressions
- Vaccinations
- Physical examinations
- Radiograph experience
A Little About Me
I am a 26 year old, a dedicated wife, pet parent, friend, student and athlete. I married the love of my life 2 years ago and together we have built a family of 3 pups and 1 cat. I enjoy spending time with family and friends on the lake and am about to start my college journey. I have competed in the game of CrossFit for 5 years and love going for runs with my high energy dogs. In my spare time I love to read, watch movies, and assist my husband with his business in anyway I can. I truly love animals and hope to be a Veterinarian one day.
Timeline
Client Service Specialist
Lane Animal Hospital
02.2026 - Current
Tiki Sam’s Pizza
01.2024 - Current
Post Cultivation Assistant
Rair
02.2022 - 02.2023
Manager/Pet Handler
Playful Paws
03.2021 - 10.2021
Special Needs Caregiver
Community Alliance
11.2019 - 02.2022
Lab Assistant
Henry Ford Allegiance Hospital
03.2019 - 02.2020
Assistant Store Manger
The Cash Store
10.2018 - 06.2019
High School Diploma -
Western High School
Associate of Applied Science - Veterinary Technician Program
Baker College