Grace Wiehe
Leavenworth
Summary
Hello my name is Grace, I grew up in Leavenworth KS. I graduated high school in 2020. I then went to Pittsburg State for a year and a half, finding out that college wasn't for me. As a previous Shift Leader I'm always open to improving myself. I'm also fully invested to work with teams to consistently deliver high-quality results.
Overview
7
7
years of professional experience
Work History
Lead Sales Clerk
USDB Fund
Fort Leavenworth
11.2024 - Current
- Supervised daily sales operations to enhance customer satisfaction.
- Trained new team members on product knowledge and sales techniques.
- Managed inventory levels and organized stock for efficient sales flow.
- Assisted customers with product selection and provided personalized service.
- Resolved customer complaints promptly to ensure loyalty and repeat business.
- Greeted customers upon entering the store and provided assistance as needed.
- Ensured accuracy of pricing labels on merchandise throughout the store.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Reset store displays for special events and seasonal merchandise changes.
Front Desk Associate
Holiday Inn Express Hotel
Fort Leavenworth
07.2023 - 12.2025
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed guest check-in and check-out procedures, reservations and payments.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered phone and emails to make reservations and take guest information.
- Managed customer complaints and rectified issues to complete satisfaction.
- Trained newly hired employees on front desk procedures and business operations.
- Verified and collected client payments.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
- Greeted, registered and assigned guests to rooms according to individual requirements.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Coordinated with housekeeping, maintenance and grounds teams to address guest needs with professionalism and detail orientation.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Election Assistant/ Poll Worker
Court House
Leavenworth
10.2019 - 12.2022
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Obtained signatures and recorded names of voters to prevent voting of unauthorized persons.
- Instructed voters to properly use voting machines and responded to inquiries and concerns.
- Asked questions to obtain voter's name, address and age.
- Collected necessary information from voters to determine correct voting location and ballot.
- Aided non-English and limited-English speaking voters in voting booths.
- Maintained positive working relationship with fellow staff and management.
Shift Leader
Tropical Smoothie Cafe
Pittsburg
08.2021 - 05.2022
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Coached team members to increase productivity and reduce workplace accidents.
- Directed employees through daily routines.
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
Assistant
Braces By Billings
Parkville
05.2019 - 08.2019
- Executed record filing systems to improve document management and organization.
- Organized and filed loose-leaf paperwork and documentation.
- Updated integrated library system records to include new holdings.
- Pulled files for staff, management and third-party requests.
- Transferred and requested records to and from other offices.
- Contacted staff and customers to retrieve files.
- Maintained sterilization equipment and ensured compliance with safety standards.
- Sterilized dental equipment and examination rooms in accordance with infection control policies.
Education
High School Diploma -
Pleasant Ridge High School
Easton, KS05.2020
Skills
- Team Collaboration and Leadership
- Role Modeling
- Verbal Communication
- Problem-Solving
- Positive Attitude
- Experience in Leadership
- People Skills
- Cash Handling
- Pricing and Signage Updating
- Conflict Resolution
- First Aid/CPR
- Cash Transactions
- Hospitality Services
- Payment Collection
- Computer Skills
- Teamwork and Collaboration
- Customer Service
- Quick learner
Training
- Bloodborne Pathogens
- Sanitation
- Customer Service
- Food Safety Course
- CPR
Timeline
Lead Sales Clerk
USDB Fund
11.2024 - Current
Front Desk Associate
Holiday Inn Express Hotel
07.2023 - 12.2025
Shift Leader
Tropical Smoothie Cafe
08.2021 - 05.2022
Election Assistant/ Poll Worker
Court House
10.2019 - 12.2022
Assistant
Braces By Billings
05.2019 - 08.2019
High School Diploma -
Pleasant Ridge High School