Shelby Carnes
Mershon ,GA
Summary
Dynamic professional with extensive experience in customer service and team leadership at the United States Postal Service. Proven track record in optimizing workflow processes and enhancing customer satisfaction. Skilled in cash handling and financial reconciliation, with a strong ability to resolve complaints and train staff effectively. Committed to delivering exceptional service and operational excellence.
Overview
11
11
years of professional experience
Work History
Lead Sales Clerk
United States Postal Service, USPS
Blackshear, GA
03.2019 - Current
- Oversaw daily operations to optimize service efficiency and enhance customer satisfaction.
- Led comprehensive training sessions for new staff on USPS policies, procedures, and customer service best practices.
- Oversaw cash handling and reconciliation processes to ensure financial accuracy.
- Facilitated customer assistance with package tracking, postal services, and product inquiries.
- Addressed customer complaints swiftly to improve overall satisfaction and loyalty.
- Optimized workflow processes to enhance service delivery efficiency.
Rural Mail Carrier Associate
United States Post Office
Douglas, GA
09.2018 - 03.2019
- Delivered mail efficiently across rural routes, ensuring timely service and customer satisfaction.
- Maintained accurate records of deliveries and pickups, enhancing operational efficiency.
- Operated postal vehicles in compliance with safety regulations, minimizing risks during transport.
- Communicated effectively with customers to address inquiries and resolve issues promptly.
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
Restaurant Manager
Loco Burrito
Blackshear, GA
05.2015 - 03.2019
- Oversaw daily restaurant operations, ensuring efficient service and high-quality food standards.
- Trained and mentored staff on customer service protocols and food safety practices.
- Managed inventory levels, coordinating with suppliers to maintain stock and reduce waste.
- Implemented scheduling systems, optimizing labor efficiency during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Education
High School Diploma -
Pierce County High School
Blackshear, GASkills
- Customer service
- Cash handling
- Financial reconciliation
- Staff training
- Complaint resolution
- Workflow optimization
- Inventory management
- Scheduling systems
- Record keeping
- Team leadership
- Performance evaluation
- Conflict resolution
- Quality assurance
- Communication skills
- Time management
- Employee scheduling
Timeline
Lead Sales Clerk
United States Postal Service, USPS
03.2019 - Current
Rural Mail Carrier Associate
United States Post Office
09.2018 - 03.2019
Restaurant Manager
Loco Burrito
05.2015 - 03.2019
High School Diploma -
Pierce County High School