Summary
Overview
Work History
Education
Skills
Work Availability
Activities
Timeline
Grace Wilmington

Grace Wilmington

Business
Bloomington,IL
Build your own dreams, or someone else will hire you to build theirs.
Farrah Gray

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help a team member. Motivated to help new hires advance knowledge in the banking industry with hands-on training. Reliable and dedicated team player with a hardworking and resourceful approach.

Overview

4
4

Years of Experience in Banking Industry

3
3

Years of Marketing Experience

Work History

Bank Teller Supervisor

CIBM Bank
06.2023 - Current
  • Provided strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Signed off on 12 daily reports for tellers, personal bankers, and managers to ensure compliance is followed in branch, with 100% accuracy.
  • Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements daily.
  • Onboarded 2 new employees with hiring documentation, trained new employees on position duties, and banking policies, procedures, and regulations.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance, with 0 errors.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Verified customer identity and reviewed documentation for accuracy and to comply with regulatory guidelines.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.

Marketing Assistant

CIBM Bank
2020.May - Current
  • Key co-leader in creation and development of new Name, Image, Likeness (NIL) partnership with U of I Men's Basketball Player, Coleman Hawkins. Assisted in development of promotional offers in collaboration with the NIL athlete contract.
  • Contributed to photo shoots, editing, and creating engaging content for in office and social media marketing campaigns. Collaborated with departments to plan and host meet and greet with the U of I basketball player to build brand recognition within the community.
  • Collaborated with Director of Marketing to create and maintain marketing materials, web content and social media announcements. Increasing social media posts by 50% within the past 12 months.
  • Utilized platform Experience to create 30 new Mortgage Loan Officer survey profiles for new onboarding employees over 90 days.
  • Worked closely with the Director of Retail Banking, Director of Marketing and other team leaders to identify new sale campaigns to help engage efforts for new accounts and cross sell opportunities. Campaigns have shown success as deposits have grown 10% in the 4th quarter of 2022.

Teller

CIBM Bank
05.2020 - 06.2023
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication. Worked as a team to successfully become top performing branch in overall retail goals for 2022.
  • Completed 700 outbound calls to retail customers when converted over to a new online banking platform offered by the organization to educate customers on banking websites and mobile applications.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service. Completed 15-25 weekly calls to cross sell products and or services to customers they do not currently have.
  • Processed customer transactions promptly, minimizing wait times. Balanced cash drawer daily with 99% balancing accuracy.
  • Participated in the success of reaching all deposit acquisitions for 2022, awarded top 5% of tellers within the organization for closed referrals of products or services.

Direct Support Professional

DD Homes
04.2019 - 09.2019
  • Developed rapport to create safe and trusting environment for care.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted disabled clients to support independence and well-being.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Education

Bachelor of Science - Business Administration

University of Maryland Global Campus, Online
Aug.2020 - Current

Associate of Arts -

Carl Sandburg College, Galesburg, IL
Aug.2018 - May.2020
  • Awarded All Conference in Softball, 2018
  • Received a full academic scholarship to attend, 2018-2020

Skills

  • Excellent leadership and teamwork skills
  • Relationship building
  • Excellent time management skills
  • Campaign development
  • Cross-Selling Expertise
  • Energetic and Enthusiastic
  • Digital Marketing
  • Social Media Integration
  • Lead Generation and Prospecting
  • Evaluation of Marketing Campaigns
  • Community Reinvestment Act
  • Product Sales
  • Motivational Techniques
  • Risk Assessment and Classification
  • Content Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Activities

Intercollegiate Athletics

Received full athletic scholarship to Carl Sandburg Community College, Women's Softball Team, August 2018 to May 2020

Gained valuable leadership and team-building experience

All Conference

Devoted 20 hours per week to athletics while carrying a full course load

Community Involvement

CASA of the Tenth Judicial Circuit 2021- CASABlanca, Dancing with the Local Stars

Proceeds from the event support the work of specially trained CASA volunteers who advocate for children in the Tenth Judicial Circuit who have experienced abuse and neglect.

Duties included conversing with attendees to sponsor a child for the year, accepting payment from attendees, and thanking all attendees for the sponsorships.

Home Sweet Home Ministries 2023- Savings and Cravings

The Junction Center at HSHM serves as a space where members can gather together to fellowship, educate, and grow together.

Duties included presenting and educating members on fraud and fraud prevention to better prepare against these risks.

Timeline

Bank Teller Supervisor - CIBM Bank
06.2023 - Current
University of Maryland Global Campus - Bachelor of Science, Business Administration
Aug.2020 - Current
Marketing Assistant - CIBM Bank
2020.May - Current
Teller - CIBM Bank
05.2020 - 06.2023
Direct Support Professional - DD Homes
04.2019 - 09.2019
Carl Sandburg College - Associate of Arts,
Aug.2018 - May.2020
Grace WilmingtonBusiness