Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CARLOS RAMIREZ

Carson,CA

Summary

Bilingual dedicated Victim Advocate with four years of experience providing support to survivors of intimate partner violence. Eager to contribute my expertise in direct service support for individuals affected by domestic violence and other traumas while furthering my professional development in the social work field.

Overview

15
15
years of professional experience

Work History

DV Victim Advocate

Rainbow Services, Inc
02.2020 - Current
  • Provide information to litigants about domestic violence, sexual assault, stalking and human trafficking
  • Managed own company phone line to assess survivors needs and generated referrals to Rainbow Services support programs or external service providers as appropriate
  • Engaged with community members, survivors, and donors to provide outstanding customer service
  • Work with community Legal Aid SoCal staff at the Compton Courthouse
  • Fax Good Cause Forms to the Los Angeles County District Attorney's Office on behalf of the survivors
  • Provide advocacy and supportive services to litigants including crisis intervention, safety planning, nonlegal victim advocacy, court accompaniment, and facilitated access to community resources
  • Set appointments with clients for assistance with case management, safety planning
  • Document victim services and assist with grant reporting requirements, as needed.

Associate Banker

Chase
06.2017 - 11.2019
  • Offering teller services to bank customers including but not limited to: deposits, withdrawals, issuance of cashier's checks, issuance of money orders, issuance of traveler's checks, foreign currency exchanges and money advances
  • Educated customers on promotions, special programs and account benefits
  • Managed and kept accurate records of monetary transactions and balances in the bank.

Customer Service Associate

AMW Windshield Repair
07.2009 - 01.2013
  • Provided repair of cracked or broken windshields in accordance with customer's auto insurance policy
  • Scheduled repair appointment for customers
  • Assessed and provided customers with accurate repair quotes
  • Input customer service inquiries, orders and services requests into the database
  • Answered phones and front desk support.

Education

CPR First - Aid Certification
Carson, CA
09.2023

High School Diploma -

CCEO Youthbuild
Gardena, CA
06.2009

Skills

  • Bilingual in English and Spanish
  • Experience using Efforts to Outcome database
  • Documentation And Reporting
  • Referral services
  • Client Confidentiality
  • Case Management
  • Case Documentation
  • Victim rights knowledge
  • Stress Management
  • Mental health awareness
  • High-Risk Populations Identification
  • Victim Advocacy

References

UPON REQUEST

Timeline

DV Victim Advocate

Rainbow Services, Inc
02.2020 - Current

Associate Banker

Chase
06.2017 - 11.2019

Customer Service Associate

AMW Windshield Repair
07.2009 - 01.2013

CPR First - Aid Certification

High School Diploma -

CCEO Youthbuild

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CARLOS RAMIREZ