Summary
Overview
Work History
Skills
Languages
Timeline
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Grace Zheng

FORT LEE

Summary

Dynamic manager with a proven track record at Spa Niobe, excelling in customer service and team leadership. Enhanced customer satisfaction through effective dispute resolution and communication. Skilled in operations management, successfully fostering a positive workplace culture and driving employee engagement for optimal performance.

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

10
10
years of professional experience

Work History

Manager

Spa Niobe
04.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Owner

Hunter Deli
11.2019 - Current
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Trained and motivated employees to perform daily business functions.

Owner

It's All About the Accessories
11.2014 - 10.2024
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Operations management
  • Relationship building

Languages

Korean
Full Professional
Chinese (Mandarin)
Full Professional

Timeline

Manager

Spa Niobe
04.2021 - Current

Owner

Hunter Deli
11.2019 - Current

Owner

It's All About the Accessories
11.2014 - 10.2024

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Grace Zheng