Grace Zinda
Andover,MN
Summary
Dynamic Clinic Assistant at MNGI Digestive Health with expertise in phlebotomy and a strong commitment to healthcare customer service. Proven ability to enhance patient satisfaction through compassionate care and effective communication. Recognized for maintaining meticulous patient records and fostering team collaboration to streamline office operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinic Assistant
MNGI Digestive Health
12.2024 - Current
- Assisted patients with check-in processes and documentation.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Provided administrative support for daily operations and office management.
- Provided compassionate care to patients, addressing concerns and answering questions to ensure satisfaction and understanding of treatment plans.
- Phlebotomy for all provider-ordered labs, as well as assisting RNs with infusion medications for IBD and fluid patients.
Beverage Cart Attendant
The Refuge Golf Club
08.2024 - Current
- Delivered exceptional customer service by efficiently responding to guest requests and ensuring satisfaction.
- Managed beverage inventory, restocking supplies to maintain optimal availability for golfers.
- Monitored and recorded sales transactions accurately, contributing to financial reporting accuracy.
- Collaborated with golf course staff to coordinate events and special requests, enhancing guest experiences.
Dance Instructor
MAE Dance Company
08.2024 - Current
- Designed and implemented engaging dance curricula for diverse age groups.
- Facilitated weekly classes, enhancing students' technical skills and performance confidence.
- Developed community outreach programs, increasing local engagement with dance initiatives.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
Beverage Cart Attendant - Supervisor
Majestic Oaks Golf Course
05.2019 - 09.2024
- Provided timely beverage service to golfers, enhancing overall customer experience.
- Assisted in inventory management, ensuring stock levels met demand throughout shifts.
- Developed strong rapport with patrons, fostering repeat business and positive reviews.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Implemented creative marketing strategies for advertising daily specials, resulting in increased sales of featured products.
Dance Teacher
Jam Hops Gymnastics
08.2022 - 06.2024
- Designed and implemented engaging dance curricula for various age groups.
- Assessed student progress and adapted instruction to meet diverse learning needs.
- Collaborated with parents to discuss student development and address concerns effectively.
- Developed strategies to improve student retention and increase enrollment in dance programs.
Education
Bachelor of Science - Business Administration - Medical/ Health Science
Minnesota State University, Mankato
Mankato, MN12-2025
Associate of Science - Liberal Arts And Sciences
Anoka-Ramsey Community College
Minneapolis, MN05-2023
High School Diploma -
Andover High School
Andover, MN05-2019
Skills
- HIPAA regulations
- Critical thinking
- Team collaboration
- Healthcare customer service
- Phlebotomy techniques
- Time management
- Attention to detail
- Customer relationship building
Certification
- CNA - Certified Nurse Assistant
Timeline
Clinic Assistant
MNGI Digestive Health
12.2024 - Current
Beverage Cart Attendant
The Refuge Golf Club
08.2024 - Current
Dance Instructor
MAE Dance Company
08.2024 - Current
Dance Teacher
Jam Hops Gymnastics
08.2022 - 06.2024
Beverage Cart Attendant - Supervisor
Majestic Oaks Golf Course
05.2019 - 09.2024
Bachelor of Science - Business Administration - Medical/ Health Science
Minnesota State University, Mankato
Associate of Science - Liberal Arts And Sciences
Anoka-Ramsey Community College
High School Diploma -
Andover High School