Graceanne Krause
Elgin,IL
Summary
Motivated professional that will add value to any company. Interpersonal and multitasking abilities with a strong sense of organization and excellent follow up skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Image 360
South Elgin, IL
03.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Parts & Quotes Coordinator
Metrotech HVAC
Schaumburg, IL
04.2018 - 10.2022
- Obtained and prepared estimates from vendors
- Ordered parts and followed up with vendor until parts were ready
- Implemented a filing system to allow for proper follow up
- Developed a rapport with vendors to receive documentation in a timely fashion
- Emailed appropriate personnel on any delays or backorders
- Entered notes in company software and third party system
- Participated in weekly meetings on status of orders
- Retained position during COVID as the only PQC and handled entire country
Biller
MetroTech HVAC
Schaumburg, IL
10.2015 - 04.2018
- Executed billing tasks and recorded information in the company software program
- Communicated with the customer in a third party system
- Followed up with appropriate parties to obtain increases, if needed
- Researched and resolved billing issues
- Requested invoices from vendors
- Processed credit memos and sent to customers
Dispatcher
MetroTech HVAC
Schaumburg, IL
07.2014 - 10.2015
- Directed, routed and tracked 15 Technicians on the East Coast
- Closely monitored dispatch board to prioritize emergency calls over daily calls
- Scheduled maintenance work
- Reviewed routes, traffic and weather conditions to adjust plans and meet daily requirements and service needs
- Answered inbound calls from Techs, nearly 40 calls a day
- Trained new employees
Education
Bachelor of Science - Merchandising
Eastern Illinois University
Charleston, ILSkills
- Ordering Parts
- Invoice Processing
- Coordinating Paperwork
- Delivery Order Fulfillment
- Problem Resolution
- Reliable & Trustworthy
- Customer Service
- Planning & Organizing
Education and Training
other
Timeline
Customer Service Representative
Image 360
03.2023 - Current
Parts & Quotes Coordinator
Metrotech HVAC
04.2018 - 10.2022
Biller
MetroTech HVAC
10.2015 - 04.2018
Dispatcher
MetroTech HVAC
07.2014 - 10.2015
Bachelor of Science - Merchandising
Eastern Illinois University
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