Clifford Leavitt
WA
Summary
Adept at enhancing customer satisfaction and streamlining sales processes, I leveraged computer systems for efficient part information retrieval at Pacific Power Products. Skilled in invoice processing and embodying professionalism, my role significantly improved loyalty and operational efficiency. My commitment to ongoing product and industry training underscores my goal-setting and vendor relations expertise. Focused Parts Person. well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering 35 years of progressive experience in field.
Overview
37
37
years of professional experience
Work History
Customer Service Representative
Romaster ADP Distributors
04.2012 - Current
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Parts Counter Person
Pacific Torque
03.2008 - 05.2010
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Maintained detailed knowledge of various manufacturers'' warranty policies, enabling accurate communication of coverage information to customers.
Parts Counter Person
Pacific Power Products
01.1988 - 01.2010
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Maintained detailed knowledge of various manufacturers'' warranty policies, enabling accurate communication of coverage information to customers.
- Attended trainings on new products and industry trends, increasing knowledge base and staying current within the field.
Education
GED -
Seattle OIC
Seattle, WA04-1987
GED -
Seattle OIC
Seattle, WA04-1987
Skills
- Goal Setting
- Invoice Processing
- Vendor Relations
- Improving customer satisfaction
- Ordering parts
- Workplace Safety
- Returns processing
Worked with many different engine manufactures, Detroit Diesel, Cummins, Caterpillar, International,
I have worked with many different engine make and models, OEM, and mostly with the aftermarket, PAI, Federal Mogul, Interstate,
Detroit Diesel
Cummins Engines
Caterpillar
Komatsu
Isuzu
Perkins
Timeline
Customer Service Representative
Romaster ADP Distributors
04.2012 - Current
Parts Counter Person
Pacific Torque
03.2008 - 05.2010
Parts Counter Person
Pacific Power Products
01.1988 - 01.2010
GED -
Seattle OIC
GED -
Seattle OIC
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