Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nicholas Vasquez

Davenport,IA

Summary

Dynamic professional with a rich background as a Customer Service Representative at West Music, where I enhanced customer loyalty through effective complaint resolution. Excelled in roles requiring CRM software proficiency and exceptional communication skills. Proven track record in improving customer satisfaction and adept at fostering positive relationships, showcasing a blend of technical and interpersonal abilities.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

West Music
03.2023 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Piano Instructor

Qc Rock Academy
02.2019 - 03.2023
  • Arranged lessons to accommodate each student's unique goals and interests.
  • Conducted individual and group music lessons lasting from 30 to 60 minutes each.
  • Communicated regularly with parents to provide information about children's progress and challenges.
  • Established strong music foundation with students by incorporating basic music theory into weekly lessons.

Professional Musician

Self-employed
05.2013 - 03.2023
  • Earned a reputation for professionalism by maintaining punctuality, preparedness, and effective communication in all interactions with clients and colleagues.
  • Curated setlists tailored to specific audiences or event themes, ensuring an engaging experience that resonated with listeners.
  • Collaborated with fellow musicians to create harmonious ensemble performances, resulting in increased bookings and positive reviews.
  • Managed band finances, including budgeting for recording sessions and tours, resulting in cost-effective operations without compromising on quality or artistic vision.

Learning Ambassador

River Music Experience
05.2012 - 01.2019
  • Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
  • Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
  • Implemented innovative teaching methods, resulting in increased student comprehension and retention.
  • Assisted in the development of new curriculum materials to enhance overall learning experiences for students.

Education

Bachelor Of Arts - Music

St. Ambrose University
Davenport, IA
12.2008

Skills

  • Call center experience
  • Microsoft Excel
  • Complaint resolution
  • Customer satisfaction measurement
  • Shipping and receiving
  • Package handling
  • CRM software proficiency
  • Ordering parts
  • Customer Relations

References

Dr. William Campbell

Music Department Chair/Professor

Linfield University

williamcampbellmusic@gmail.com

563-271-0380


Mike McMann

North Scott High School Band Director

mcmann74@gmail.com

563-210-3220


Andrew Ross

Band Repair Manager/Technician

xylofaux@gmail.com

309-737-9749

Timeline

Customer Service Representative

West Music
03.2023 - 11.2024

Piano Instructor

Qc Rock Academy
02.2019 - 03.2023

Professional Musician

Self-employed
05.2013 - 03.2023

Learning Ambassador

River Music Experience
05.2012 - 01.2019

Bachelor Of Arts - Music

St. Ambrose University

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Nicholas Vasquez