Graceanne SVENDSEN
NASHVILLE,TN
Summary
Highly results-driven medical professional with over twenty years experience and a proven track record of seamlessly bridging scientific expertise, clinical outcomes, and commercial strategy. Adept at cultivating influential relationships with key opinion leaders, healthcare professionals, and internal stakeholders to provide scientific support and advanced utilization of medical device innovations for optimal clinical outcomes. Demonstrates expertise in launching new products and driving scientific education in alignment with brand objectives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
CoolSprings Plastic Surgery
Brentwood, TN
07.2025 - Current
- Responsible for creating an unrivaled patient experience both surgical and non-surgical floors.
- Managed patient scheduling using electronic health record systems for optimal workflow.
- Coordinated communication between patients and medical staff to ensure seamless experiences.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
National Clinical Trainer
Lumenis, Be
San Jose, CA
10.2022 - 07.2025
- Strategically prioritized accounts and scheduling support sales.
- Developed and delivered training programs for clinical staff and physicians, enhancing product knowledge and procedural compliance.
- Utilized company CRM to manage account documentation, communication, training details, and certifications.
- Achieved KPI goals of ten trainings per month consistently.
- Developed and maintained 100% device qualification and clearance by year two.
- Collaborated with cross-functional teams and external partners including key opinion leaders in the industry.
- Represented team initiatives at trade shows and conferences, on-stage presentations and Key Clinical Lead at Art of Skin and EPIC conferences nationally to support marketing department and sales of devices. Worked one-on-one by request.
- Team managed and rotated on-call hotline.
- Managed expense reports, travel PTO requests, and company required documentation in a timely manner.
- Handpicked by sales and Director of Clinical to conduct high-level priority account trainings, demos and re-trainings.
Licensed Medical Esthetician
Gilpin Facial Plastics & Aesthetics
Nashville, TN
09.2021 - 07.2022
- Created and executed treatment plans for facial plastic surgery patients and monthly membership clients.
- Specialized in photo rejuvenation, and photo facial treatments on Cartessa Modus and Virtue RF, Sciton BBL Joule and Moxi devices.
- Provided aesthetic services, facials, dermaplaning, chemical peels, and Glo Minerals makeup applications.
- Assisted post-surgical patients in scheduling and developing treatment plans.
- Conducted skincare consultations before/after photos on Vectra imaging camera.
Licensed Medical Esthetician
Franklin Skin & Laser Center
Franklin, TN
03.2021 - 07.2021
- Performed facial treatments offered on the menu of services according to protocol and rituals: Facials, dermaplaning, Diamond Glow treatments and laser treatments such as Candela V Beam, Gentle Max Pro and Cool Tone device.
- Interacted cooperatively with other team members to provide a seamless patient experience.
- Discovered patient’s needs and made appropriate treatment and home care recommendations.
- Practiced the highest standards of sanitation, neatness, and visual presentation.
- -Assisted Office Manager/Owner in evaluating potential team member for potential positions.
Licensed Medical Esthetician
Brian S. Biesman, MD, FACS
Nashville, TN
11.2020 - 02.2021
- Provided aesthetic services like facials, dermaplaning, and V Beam laser treatments.
- Worked with Head Charge Nurse and physician to train and operate devices and aesthetic lasers.
- Assisted Head Charge Nurse with device maintenance and inventory.
- Conducted skincare consultations and created Treatment Plans including home skincare, lasers, injectable treatments and surgical procedures referrals to physician.
- Followed up with post-op patients to create at home customized regimens and follow up treatments.
Director of Aesthetics
David M. Shafer, MD, FACS
New York, NY
01.2015 - 10.2020
- Co-created The Skin + Laser Lab
- Co-founded Candela’s Center for Excellence
- (Office Manager at Shafer Clinic)
- Responsible for day to day operations, facilities management, staff retention and recruitment.
- Assisted Dr. David Shafer including marketing emails, blast outreach, event planning and appearances.
- Patient Care Coordinator as needed.
- (Licensed Medical Aesthetician, Facialist and Laser Specialist)
- Responsibilities included developing and performing a variety of aesthetic treatments and expanding menu of services from three devices to seven total.
- Developed protocol for pre-surgery skincare, post-surgical scar therapy and lymphatic drainage.
Licensed Master Esthetician
David Funt, MD, FACS and Tina Funt, MD
Long Island, NY
07.2013 - 01.2015
- Consulted with physician and patients to create laser and skincare treatment plans.
- Retail to service ratio 60%. Conversation rate 80%. Retention rate 70%.
- Services such as facials, microdermabrasion, dermaplaning, chemical peels and Glo Minerals makeup applications.
- Specialized laser hair removal, fraxel rejuvenation, and photo facial treatments on Palomar Starlux.
- Performed skin tightening and cellulite reduction procedures on Alma Accent V-Shape device.
- Conducted skincare consultations before/after photos on Vectra imaging camera.
- Specialized business plans to increase revenue for cosmetic surgery procedures and injectables.
- Handled marketing email blasts, monthly specials and social media campaigns.
Licensed Medical Esthetician
Joseph B. DeLozier III, MD, FACS
Nashville, TN
01.2005 - 06.2013
- Consulted with plastic surgeon and patients to create customized laser and skincare treatment program generating average $10,000 per month in gross sales. Retail sales monthly gross average of $6,000.
- Specialized laser hair removal, fraxel rejuvenation and rosacea, photo facial treatments on Palomar Starlux and Candela V Beam.
- Provided services such as facials, dermaplaning, chemical peels, microdermabrasion, waxing, and tinting.
- Removed drains for post-office patients, shampoo hair and discuss post-surgical care. Met with patients at two-week post op for Glo Minerals makeup consultation. At six-week check appointment created skincare regimen and treatment plans including lasers and aesthetic injectable treatments.
- Developed and designed marketing DeLozier Skin Care private label retail product line.
- Nashville’s only certified Lash Dip technician.
- Handled all day to day operations including inventory, supplies, retail displays, scheduling appointments and answering phones.
- Maintained laser and equipment maintenance, supplies, staff training and return investment reports.
- Coordinated charitable contributions and handled all facets of event planning for office.
- Wrote promotional copy for physical social media pages including Facebook, Twitter and LinkedIn.
- Created monthly specials, updated website and sent out email blasts.
- Collaborated on team created and executed DeLozier VIP Reward Program.
Licensed Medical Esthetician
Elan Skin & Laser Center
Nashville, TN
01.2004 - 01.2005
- Specialized laser hair removal on Candela Gentle LASE and Wavelight Arion lasers.
- Performed rosacea treatments and skin rejuvenation procedures on Candela V Beam and YAG lasers.
- Provided services such as facials, microdermabrasion, chemical peels, waxing, and body treatments.
- Created state of the art skincare regimen for diverse clientele.
Receptionist Administrator
Vanderbilt University Division of Public Affairs
Nashville, TN
01.2000 - 01.2002
- Handled administrative duties for the Associate Vice Chancellor for Public Affairs including scheduling, correspondence, phone, event planning and assisting with corporate network and organizations.
- Receptionist duties including administrative assistance for the 100+ person Division of Public Affairs.
- Managed and edited Vanderbilt’s newsletter “Datedline” and proofread “The Register.”
Education
Institute for Integrative Nutrition
New York, NY01.2015
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Tennessee Technology Center
Nashville, TN01.2004
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Brooklyn College
Brooklyn, NY01.1993
Skills
- Highly Collaborative
- Clinical and Technical device instruction
- Aesthetics division development
- Product line development and branding
- Staff and Practice Management
- Customized Treatment Plans
Accomplishments
- Consult conversion rate 80% patient retention rate 70%, retail service ratio 60%
- Consistent product sales $100K gross annually
- Allergan Medical Institute faculty member Skin Medica Diamond Glow Speaker Trainee Bureau
- Advanced Hydra Facial Specialist
- Candela Medical Top Clinical Educator Award
Certification
Lumenis Stella M22, IPL, Nd:YAG, Switch and ResurfX, Splendour, Ultra Pulse, Alpha/Encore, TriLift, LighSheer Quattro, Troland NuEra Tight, RF, Sciton Joule and M Joule BBL, Halo, Micro Laser Peel, HR and Moxi Cartessa Virtue RF, Motus AY and Subnovi Candela Gentle MAX Pro, Profound, Pico Way and Resolve, Vbeam Perfecta and Prima, Alexandrite, Swift, CO2RE, Emptima, Yag Rejuvenation, Elos Plus, SRAPL, Sublative, Fraction RF, Sublimé RF, Candela Laser Hair Removal on Elos Plus, Vela Shape and Ultra Shape Power, Clear & Brilliant, Thermage and Fraxel Restore, Story Solta, Ulthera and Mira Dry by Merz, Starlux 500 IPL, Laser Hair Removal and 154 Fractional by Cynosure and RevLite, V-Shape by Alma, Reactic by Viora and Infin RF by Lutronic, Cool Sculpting and Cool Tone Z-Wave, Visia and Vectra by Canfield, ProNox, PDT + Blu Light, Zimmer, 6 in 1 machine, Hyperfacator and telangitron.
CLINICAL TRAINING TESTIMONIALS
See Testimonials highlight @TheRealSkinSaviour IG
LECTURES
- Skin Medica Aesthetic Expert Summit panel “Practice Pearls from your Peers”
- Candela “The Consult & Combining Laser Therapies”
- Sente “Integrating Skin Care into the Practice”
INDEPENDENT CONSULTANT AND FREELANCE
Chanel Skin & Beauty Advisor, Candela Medical, Allergan/Abbvie, Skin Medica, Diamond Glow, Hydra Facial MD, Evolve MKD, Jippé Taylor, La Mer, GL Consulting, Guidepoint Global Advisors and Alpha Sights.
SOCIAL MEDIA
IG @TheRealSkinSaviour, youtube @TheSkinSaviour, Facebook pages Graceann’s Brow Beauty Boot Camp and Graceann Svendsen, linkedin @graceannesvendsen, twitter @facebygrace, and pinterest @Graceanne Svendsen
BUSINESS QUALIFICATIONS
Training, coaching, account management, product line development, retail merchandising, marketing, business plans, office management, recruiting, staff development operations, event planning and design renovations.
Timeline
Front Desk Coordinator
CoolSprings Plastic Surgery
07.2025 - Current
National Clinical Trainer
Lumenis, Be
10.2022 - 07.2025
Licensed Medical Esthetician
Gilpin Facial Plastics & Aesthetics
09.2021 - 07.2022
Licensed Medical Esthetician
Franklin Skin & Laser Center
03.2021 - 07.2021
Licensed Medical Esthetician
Brian S. Biesman, MD, FACS
11.2020 - 02.2021
Director of Aesthetics
David M. Shafer, MD, FACS
01.2015 - 10.2020
Licensed Master Esthetician
David Funt, MD, FACS and Tina Funt, MD
07.2013 - 01.2015
Licensed Medical Esthetician
Joseph B. DeLozier III, MD, FACS
01.2005 - 06.2013
Licensed Medical Esthetician
Elan Skin & Laser Center
01.2004 - 01.2005
Receptionist Administrator
Vanderbilt University Division of Public Affairs
01.2000 - 01.2002
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Tennessee Technology Center
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Brooklyn College
Institute for Integrative Nutrition