Shilo R. King
Spokane Valley,WA
Summary
I am a self-directed professional with the ability to prioritize well and remain focused. I have superior customer service skills and the ability to bring empathy and confidence in helping my customers and members. I learn new concepts quickly, work well under pressure and have an extensive background in the Residential Mortgage Industry. I have successfully held many leadership roles and am a confident leader.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
RE/MAX of Spokane
Spokane Valley, WA
10.2011 - 05.2013
- Uploading Current Real Estate Contracts into MLS for WA and ID.
- Process all Listing and Sale Transactions.
- Compile reports for monthly production numbers.
- Work with Title Companies and Lenders for smooth transaction.
- Attend to all Agent and Staff needs promptly and accurately.
- Converted office with 34 Agents to a paperless system.
Residential Loan Officer
Global Credit Union
Spokane, WA
09.2006 - 02.2010
- Originated Real Estate Loans for purchase, new construction and refinance.
- Produced over $20,000,000 in loans.
- Produced Conventional, FHA, VA, RD, WSHFC House Key 1st and 2nd mtgs.
- Successfully marketed myself and Global Credit Union.
- Worked closely with Realtors, Closers and all other processing related vendors.
- Compiled reports on production and forecasted production.
- Taught First Time Homebuyer Seminars & have close working relationship to WSHFC officials.
- 2008 WSHFC Preferred Lender (1 of 10 in the state).
- Attended all closings.
- Met with clients both in and out of the office.
- Gave prompt attention to all clients, vendors and staff's needs.
- Solid understanding of the processing operation.
Assistant Manager
Citifinancial, Inc
Spokane, WA
10.2001 - 09.2006
- Managed office documentation.
- Originated, processed and closed consumer and residential loans.
- Trained new hires.
- Assisted supervisor with special projects.
- Resolved disputes & Collected on delinquent loans.
- Preformed as Relief Manager both in my office & other offices out of town.
Accounts Receivable Representative
SanMar Corp
Issaquah, WA
03.2014 - Current
- Manage over 900 accounts with all of their financially related needs.
- Manage both Net and COD/Credit Card accounts
Mortgage Loan Originator
Mountain West Bank
Spokane Valley, WA
09.2013 - 09.2014
Same responsibilities and tasks as with Global Credit Union
Mortgage Loan Officer
Wells Fargo Home Mortgage
Spokane, WA
05.2013 - 09.2013
Same responsibilities and tasks as with Global Credit Union
Education
N/A - Business Management/Marketing
Eastern Washington University
2000
High School Diploma - undefined
Gonzaga Preparatory School
1997
Skills
- Strong verbal communication
- Self-motivated
- Quick Learner
- Efficient
- Very Strong Customer Service Skills
- Highly Attentive to Detail
- Team Player
- Natural Multitasker
- Process implementation
- Extremely organized
Additional Information
- HONORS/AWARDS/ACCOMPLISHMENTS WSHFC Preferred Lender 2008 15 Employee of the Month Awards 1 Employee of the Year Award Numerous Outstanding Customer Service Awards 2 time graduate of the FISH! Philosophy program Graduate of Foundations of Leadership Course Advanced Management Training Quick Learner Natural Leader
Accomplishments
• WSHFC Preferred Lender 2008
• 15 Employee of the Month Awards
• 1 Employee of the Year Award
• Numerous Outstanding Customer Service Awards
Certification
• 2 time graduate of the FISH! Philosophy program
• Graduate of Foundations of Leadership Course
• Advanced Management Training
Timeline
Accounts Receivable Representative
SanMar Corp
03.2014 - Current
Mortgage Loan Originator
Mountain West Bank
09.2013 - 09.2014
Mortgage Loan Officer
Wells Fargo Home Mortgage
05.2013 - 09.2013
Front Desk Coordinator
RE/MAX of Spokane
10.2011 - 05.2013
Residential Loan Officer
Global Credit Union
09.2006 - 02.2010
Assistant Manager
Citifinancial, Inc
10.2001 - 09.2006
N/A - Business Management/Marketing
Eastern Washington University
High School Diploma - undefined
Gonzaga Preparatory School
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