Adriana Ballesteros
Clear Springs Center For Cancer Care
Uvalde, TX,TX
6
years of professional experience
Dedicated Front Desk Clerk with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Work History
Front Desk Coordinator
6 Years 2 Months- Maintained patient records in compliance with security regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Delivered charts to assigned areas of hospital by following established routing procedures.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
- Transcribed phone messages and relayed to appropriate personnel.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Financial Consultant
4 Years 4 Months- Counted cash drawers and made bank deposits
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy
- Scheduled and accompanied clients to medical appointments
- Maintained a clean, healthy and safe environment
- Welcomed patients and inquired as to their wellbeing since their last treatment
- Report significant information and changes in patient condition to nurse supervisor
- Prepared accurate financial statements at end of quarter
- Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing and sourcing overseas partners
- Completed training in topics such as credit management and civil court practices to maintain up to date knowledge
- Prepared financial pages for presentation to senior management
- Visited premises of customers to collect payments directly
- Processed payments and applied to customer balances
- Generated and mailed updated statements
- Set up and updated customer accounts with interactions, payments and personal information
Medical Office Receptionist
- Managed office supplies, vendors, organization and upkeep
- Screened applicant resumes and coordinated both phone and in-person interviews
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Screened all visitors and directed them to the correct employee or office
- Provided pre- and post-operative care
- Escorted patients to examination rooms
- Prepared and administered medications as directed by a physician
- Attended required training, education and meetings
- Collected, organized and restocked supplies in all units
- Tested and recorded blood glucose levels
- Educated patients and families about infant care, preparation of healthy meals, independent living and adaptation to disability or illness
- Prepped and draped patients in a sterile fashion
- Provided a comforting and soothing environment
Medical Assistant
- Maintained accurate records of patient care, condition, progress and concerns
- Monitored vital signs, such as blood pressure and pulse
- Responded appropriately to the physical, emotional and developmental needs of patients
- Scheduled and accompanied clients to medical appointments
- Assisted with patient transfer and ambulation
- Answered patient calls for care and feeding
- Followed safe lifting techniques and individual resident lifting instructions
- Escorted patients to examination rooms
- Prepared, embedded, cut, stained, mounted, labeled and catalogued tissue sections
- Assisted patients with ambulation and crutch walking
- Changed sterile dressings
- Provided pre- and post-operative care
- Took direction from physicians, RN and LPNs
- Offered age-appropriate patient care before, during and after exams
Education
High School Diploma
Certificate - Medical Assistant
Skills
Goal-oriented
Organized
Strong verbal communication
Flexible
Strong team-builder
Attention to detail
Document scanning
Team leadership
Materials preparation
Team player
Self-motivated
Approachable
Clerical support
Budgeting and finance
Data entry
Client assessment and analysis
Timeline
Front Desk Coordinator
Clear Springs Center For Cancer Care
08.2020 - CurrentRead More
Financial Consultant
Texas Oncology
07.2015 - 11.2019Read More
Medical Office Receptionist
Sage Family Medicine Associates, PA
06 2011 - 08.2015Read More
Medical Assistant
uvalde Family Practice
0 2010 - 7 2011Read More
Uvalde High School
High School Diploma
Read More
Career Quest
Certificate from Medical Assistant
Read More