Grace Campbell
Newcastle
Summary
Proven talent acquisition coordinator with expertise in onboarding, candidate sourcing, and resume screening. Committed to enhancing recruitment processes and achieving high candidate satisfaction.
Overview
4
4
years of professional experience
Work History
Talent Acquisition Coordinator
Eclipse Recruiting Group
2025.12 - Current
- Coordinated candidate sourcing through various online platforms and recruitment tools.
- Assisted in scheduling interviews and managing candidate communications effectively.
- Maintained accurate applicant tracking system entries for streamlined recruitment processes.
- Supported onboarding processes by preparing new hire documentation and orientation materials.
- Developed and maintained relationships with potential candidates to enhance talent pipeline.
- Achieved high levels of candidate satisfaction by providing a transparent and supportive recruitment process from start to finish.
- Reduced time-to-fill metrics by optimizing the interview scheduling process and maintaining strong relationships with candidates throughout their journey.
- Conducted comprehensive interviews to assess candidate fit based on skills, cultural alignment and long-term potential within the organization.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Assisted with writing job postings and job descriptions for boards.
Service Writer
Atlantic Tractor
2025.01 - 2025.12
- Assisted customers in identifying service needs and scheduling appointments efficiently.
- Documented service requests and communicated details accurately to technicians.
- Managed parts inventory, ensuring timely availability for scheduled repairs.
- Coordinated with service team to streamline workflow and enhance customer satisfaction.
- Maintained accurate records of customer interactions and service history for reference.
- Provided support in resolving customer inquiries, promoting positive experiences.
- Developed knowledge of agricultural equipment to better assist customers with specific needs.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into [Software] database to track job status.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Presented different repair options to customers to help each person make appropriate choices.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Consulted with customers to assess service requirements and produce accurate orders.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
- Optimized workflow processes by assigning tasks based on technician expertise, ensuring efficient completion of repair jobs and maximizing resource utilization.
- Provided [Timespan] job status reports to promote quick and accurate service.
- Participated in ongoing training programs to stay current with industry trends and best practices.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
Scheduling and Staffing Coordinator
Lowes Home Improvment
2021.11 - 2025.01
- Coordinated staffing schedules to optimize resource allocation and meet operational needs.
- Managed recruitment processes, including job postings, candidate screenings, and interview scheduling.
- Developed onboarding materials and training programs for new hires to enhance integration into company culture.
- Maintained accurate employee records in HRIS systems to ensure compliance with company policies and regulations.
- Collaborated with department managers to assess staffing requirements and adjust workforce plans accordingly.
- Implemented process improvements in hiring workflows to streamline operations and reduce time-to-fill positions.
- Conducted regular follow-ups with staff to address concerns and enhance employee satisfaction levels within teams.
- Analyzed workforce data trends to provide insights for strategic planning and decision-making initiatives.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Developed and facilitated new-hire orientations.
- Facilitated smooth employee transitions with comprehensive onboarding program.
- Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
- Supported HR functions such as benefits administration and employee relations, enhancing overall organizational efficiency.
- Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
- Assisted with personnel records management to support recordkeeping accuracy.
- Played an instrumental role in reducing employee turnover rates by identifying and addressing common pain points in the hiring process.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Improved candidate experience by providing timely feedback and maintaining open lines of communication throughout the interview process.
- Coordinated background checks, reference evaluations, and drug screenings as part of due diligence for successful placements.
- Interviewed, hired, and mentored over 150 new personnel and oversaw all staffing operations.
- Conducted reference checks and screening of potential candidates to support onboarding process.
- Coordinated job postings and advertisements for maximum exposure and response rate.
- Reduced risks by enforcing compliance with federal, state and local employment laws and regulations.
- Utilized online applicant tracking system to screen resumes for all job openings.
- Managed internal job posting process, encouraging career growth and development among existing employees.
- Boosted employee retention rates by facilitating supportive onboarding experience for new hires.
- Reduced time-to-hire significantly by optimizing interview scheduling process.
- Assisted in development of job descriptions that accurately reflected role requirements, attracting more suitable candidates.
- Improved candidate experience during hiring process with timely and clear communication.
- Coordinated with hiring managers to understand staffing needs, leading to more streamlined recruitment process.
- Implemented tracking system for applicant data, improving efficiency of recruitment process.
- Streamlined employee onboarding, ensuring smooth transition into company for new hires.
- Enhanced team productivity by developing and implementing efficient staffing schedules.
- Advocated for staff members, helping to identify and resolve conflicts.
- Collaborated with managers to identify and address employee relations issues.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Developed and implemented onboarding and orientation programs for new employees.
- Completed human resource operational requirements by scheduling and assigning employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Administered employee benefits programs and assisted with open enrollment.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Education
Associate of Science - Massage Therapy
Anne Arundel Community College
Arnold, MD2009-08
Skills
- Onboarding coordination
- Collaborative teamwork
- Screening resumes
- Data-driven decision making
- Applicant tracking systems
- Interview scheduling
- Candidate pipeline management
- Work authorizations
- Application screening
- Teamwork and collaboration
- Time management
- Attention to detail
Timeline
Talent Acquisition Coordinator
Eclipse Recruiting Group
2025.12 - Current
Service Writer
Atlantic Tractor
2025.01 - 2025.12
Scheduling and Staffing Coordinator
Lowes Home Improvment
2021.11 - 2025.01
Associate of Science - Massage Therapy
Anne Arundel Community College