Grace D. Lauria

• Providing both internal and external customer service in a team oriented environment.

• Adhering to FAA regulations and Company rules for our airline to uphold our contract of carriage. We helped our passengers get from Point A to Point B while providing legendary customer service.
• We collaborate with different departments to have quick solutions which included Airport Operations and Ramp team when changes to schedule occur.

Experience in multiple roles within the job including:

- Ticketing / Check in / checked bags

- Assist customers with bags / Ticketing inquiries to get them to their final destination while applying enforcing bag/ticketing rules

- Customer Service at Gates

- Solved customer opportunities that arise through schedule changes to flights

- Baggage Service Office

- finding resolutions to our customer opportunities to assist customers with lost /damaged luggage

• Provided amazing customer service
• Performed safe lifting procedures
• Assisted Customers who solely spoke Spanish

• Served meals to Guests
• Created magical moments for Guests
• Assisted many Guests who solely spoke Spanish.