Renee Bastas
Raleigh,North Carolina
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
TruGreen LandCare
Remote
03.2022 - 02.2023
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
Customer Service Representative
TTEC
Remote
01.2021 - 03.2022
- Investigated and resolved customer inquiries and complaints quickly.
- Created and maintained detailed database to develop promotional sales.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Developed and updated databases to handle customer data.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Handled customer inquiries and suggestions courteously and professionally.
- Exhibited high energy and professionalism when dealing with clients and staff
- Offered advice and assistance to customers, paying attention to special needs or wants
- Met customer call guidelines for service levels, handle time and productivity
Education
Associate of Applied Science -
Grand Canyon University
Phoenix, AZ04.2006
High School Diploma -
Enloe High School
Raleigh, NC06.1997
Skills
- Passenger Support
- File Management
- Call Volume Analysis
- Exchange Coordination
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Sales Quota Achievement
- Customer Service
- Call Volume and Quality Metrics
- Telephone Reception
- Customer Data Confidentiality
- Inbound Customer Service
- Customer Relationship Management
Timeline
Customer Service Agent
TruGreen LandCare
03.2022 - 02.2023
Customer Service Representative
TTEC
01.2021 - 03.2022
Associate of Applied Science -
Grand Canyon University
High School Diploma -
Enloe High School