Isaiah Proctor
Bedford,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
Certification
Work History
Customer Service agent
American Airlines
- Enforced safety and security procedures for customers, assisted passengers with check-ins by printing boarding passes, tagging their belongings
- Ensured FAA company and Airport regulations were as followed.
Assistant Manager
Brook Stone
- Exceeded sales goals by using in-depth product knowledge to determine customers’ needs and objectives
- Exhibited Strong closing Techniques to close sales and reinforce each purchase
- Developed training practices and coaching sessions for each associate to increase team performance.
Correction Officer
Michigan Department of Corrections
- Professionally Trained on defusing Disruptive behavior and situations, incorporated custody and treatment standards set in place within the department
- Responsible for inmate’s bay/living quarters, detection and and confiscation of contraband.
Education
Bachelor of Criminal Justice -
Ferris State University
06.2011
Skills
- Leadership
- Staff Support
- Passenger Support
- Customer Relationship Management
- Baggage Handling
- Passenger Assistance
- Business Growth
Certification
- Commercial
- Multi Instrument
- Single Commercial
Flight Time
Total 400, SEL 371, MEL 29
Organizations
- FAPA
- OBAP
- Pilots N Paws
- Angel Flight West
Languages
Spanish
Timeline
Customer Service agent
American Airlines
Assistant Manager
Brook Stone
Correction Officer
Michigan Department of Corrections
Bachelor of Criminal Justice -
Ferris State University
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