Grace Darlene Mcpherson
Clarendon,US
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Medicaid Account Representative
Liberty Medical Management
Whiteville, N.C.
04.2025 - Current
- Verified insurance coverage and eligibility for medical service claims.
- Coordinated with office staff to resolve billing and insurance errors, ensuring accurate claim submissions.
- Managed patient accounts for Liberty Medical Management, overseeing billing and collections processes to maintain compliance.
- Reviewed outstanding balances and followed up on past-due accounts to ensure timely payments and reduce delinquencies.
- Processed payments, adjustments, and account transfers in billing systems.
Site Leader
Goshen Medical Clinic
Tabor City, NC
01.2025 - Current
- Managed the day-to-day operations of the site, including staffing, scheduling, and safety protocols.
- Facilitated staff meetings each month to discuss updates and address concerns.
- Analyzed customer feedback surveys to find opportunities for service enhancement.
- Analyzed customer feedback surveys to pinpoint areas for service enhancement.
- Trained new staff on clinic procedures and customer service standards. on clinic procedures and customer service standards to ensure consistent delivery.
- Maintained accurate records of employee attendance and payroll information.
- Prepared daily bank deposits and ensured accurate record-keeping. Prepared daily bank deposits at the end of each business day to ensure financial accuracy.
Receptionist
Goshen Medical Clinic
Tabor City, NC
11.2023 - 01.2025
- Provided excellent customer service in an office and on the phone.
- Processed patient copayments at reception.
- Provided excellent customer service in the office and on the phone.
- Sorted and delivered incoming mail promptly to ensure timely communication within the office.
Billing & Collections specialist
Interim Healthcare of Whiteville
Whiteville, NC
12.2021 - 11.2023
- Submitted invoices and secured payments for assisted living services, ensuring timely revenue flow.
- Balanced and closed out multiple locations weekly, while maintaining accurate financial records.
- Submitted invoices and received payment for assisted living services.
- Conducted focused collections efforts on overdue accounts to recover outstanding balances. on accounts overdue by over 30 days, recovering outstanding balances.
Receptionist
Goshen Medical Clinic
Tabor City, NC
10.2020 - 12.2021
- Scheduled appointments for clients to ensure timely service.
- Collected copays at the time of visit.
- Greeted customers warmly, addressed inquiries, collected visit information, and directed them to appropriate offices to enhance visitor experience.
- Scanned records into EMR to maintain accurate patient documentation and streamline access to information.
Education
High School -
Clarkton High School
Clarkton, USASome college (No degree) -
Southeastern Community College
Whiteville, NCSkills
- Insurance verification
- Medical billing
- Claims processing
- Payment posting
- Payment posting
- Process improvement
- Detail orientation
- Problem solving
- Process improvement
Timeline
Medicaid Account Representative
Liberty Medical Management
04.2025 - Current
Site Leader
Goshen Medical Clinic
01.2025 - Current
Receptionist
Goshen Medical Clinic
11.2023 - 01.2025
Billing & Collections specialist
Interim Healthcare of Whiteville
12.2021 - 11.2023
Receptionist
Goshen Medical Clinic
10.2020 - 12.2021
High School -
Clarkton High School
Some college (No degree) -
Southeastern Community College