Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lora Piggee

Clarendon,Arkansas

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Quality Assistant

Riceland Foods Inc.
Stuttgart, AR
01.2023 - Current
  • Assisted machine operators with the setup and operation of production equipment, which resulted in more efficient runs.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Verified accuracy of incoming product to ensure quality standards were met.
  • Entered data into the company system, including payments, account information, production data and call logs.

Order Processing Specialist

Ason Medical
Outsource, CA
05.2021 - 12.2022
  • Processed and documented transactions in company database.
  • Provided support to other departments during peak order periods.
  • Assisted in the implementation of new ordering systems and software programs.
  • Resolved customer inquiries related to order processing in a timely manner.
  • Reviewed and processed customer orders, ensuring accuracy of pricing and product availability.
  • Process payments with customers credit card or insurance information and sends out reports to customers.

Healthcare Customer Service Representative

EcomPPO
Dallas, TX
12.2019 - 04.2021
  • Verifying and updating the claim information already reported for the claim. Including doing a PPO provider search.
  • Resolved customer complaints regarding claim processing delays or denials.
  • Advised customers on insurance coverage options available to them based on their needs.
  • Scheduling medical appointments, obtaining records, handling of correspondence, documentation in the system, etc.
  • Processed payments for approved claims within specified time frames.

Education

Phlebotomy - Medical Assisting

RNL Trade School
Little Rock, AR
05.2022

Skills

  • Appointment Scheduling
  • Insurance Eligibility Verifications
  • Claims Processor
  • Verbal and Written Communication
  • Customer service
  • 60 WPM/ 10 key skills
  • Medical Terminology
  • Recording vital signs
  • Complex Problem-Solving
  • Time Management and documentation skills
  • HIPAA Compliance
  • Knowledge of EOB statements
  • Proficiency In Office Technology
  • Attention to detail
  • Payment Processing

Certification

  • Certified Nursing Assistant (CNA)
  • First Aid/CPR Certified

Timeline

Quality Assistant

Riceland Foods Inc.
01.2023 - Current

Order Processing Specialist

Ason Medical
05.2021 - 12.2022

Healthcare Customer Service Representative

EcomPPO
12.2019 - 04.2021

Phlebotomy - Medical Assisting

RNL Trade School

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Lora Piggee