Gracee Johnston
Terre Haute,IN
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
8
8
years of professional experience
Work History
Member Services/Medicare Sales Agent
Go Health
07.2021 - Current
- Developed expertise across various lines of insurance products, enabling informed advice and guidance for clients seeking comprehensive coverage solutions.
- Promptly addressing inquires and providing accurate information on products and services.
- Identifying potential gaps in coverage, offering suitable recommendations based on individual needs.
- Maintained accurate records of client communications transactions, policies and other documentation.
Associate Project Manager
America To Go
09.2020 - 07.2021
- Documented project progress to fulfill project requirements and establish traceability.
- Negotiated contracts with vendors and suppliers to secure optimal pricing for materials and services.
- Enhanced client satisfaction with timely project delivery, ensuring high-quality results.
- Sourced, and managed vendors needed to accomplish project goals.
Unemployment Claims Specialist
Briljent
12.2019 - 09.2020
- Communicated with people from various cultures and backgrounds on application process.
- Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
- Interviewed applicants and explained scope of different available benefits.
Receptionist
Fuzzy Foam
11.2015 - 12.2019
- Operated telephone to answer a high volume of calls.
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
Paris High School
Paris05.2018
Skills
- Customer Account Review
- Claims Information Gathering
- CRM Software
- Quality Assurance Requirements
- Administrative Functions
- Relationship Building
- Health Insurance Sales
- Customer follow-up
- Performance Tracking
- Critical Thinking
- HIPAA Compliance
- Customer Engagement
Timeline
Member Services/Medicare Sales Agent
Go Health
07.2021 - Current
Associate Project Manager
America To Go
09.2020 - 07.2021
Unemployment Claims Specialist
Briljent
12.2019 - 09.2020
Receptionist
Fuzzy Foam
11.2015 - 12.2019
High School Diploma -
Paris High School
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