Summary
Overview
Work History
Education
Skills
Timeline
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Grace K. Thompson

North Branch,MN

Summary

Experienced professional with over 8 years of proven success in various customer service environments and related fields, including food service, retail, philanthropy and flight crew. Demonstrates a track record of consistently achieving positive customer satisfaction. Committed to ongoing skill enhancement through exposure to new experiences. Also brings valuable fundraising and donor project experience from volunteering with the Steele County Humane Society.

Overview

1
1
year of professional experience

Work History

Flight Attendant

American Airlines
Boston, MA & New York, NY
06.2022 - Present
  • Completed an intensive 6-week training program where I obtained certification on aircraft knowledge and emergency response protocols, which encompassed evacuations, medical and fire safety procedures.
  • Engaged in continuous learning to enhance my qualifications, focusing on recurrent training topics such as safety, security and data privacy.
  • Consistently collaborated within diverse teams to uphold company standards and remain customer focused.
  • Demonstrated effective independent work in my daily tasks, showcasing adaptability while consistently delivering excellent service and engaging with hundreds of customers each day.
  • Maintaining composure under pressure by utilizing conflict resolution and strategic problem-solving skills to address situations such a passenger disturbances or medical emergencies that may arise during flights.

Student Fundraiser

SDSU Foundation
Brookings, SD
07.2021 - 05.2022
  • Assisted in developing long-term plans aimed at expanding donor base across all colleges by raising awareness through marketing campaigns, mailers, and social media engagement.
  • Collaborated with various departments to organize and execute major giving events.
  • Conducted prospect research to identify and initiate engagement with potential donors and partner organizations.
  • Orchestrated numerous projects and tasks to ensure both high-quality and timely delivery.
  • Developed strong rapport with prospects and donors to facilitate exceptional customer service, then maintained those positive relationships throughout the academic year.
  • Operated in higher education call center operations with the aim of maximizing revenue from existing donor relationships through campaign development and professional networking.
  • Sustained precise records of donor information and donations received utilizing Excel.

Education

Flight Attendant Training, American Airlines
06.2022

Bachelor of Science Psychology -

South Dakota State University
05.2022

Skills

  • Adaptability
  • Documentation & reporting
  • Willingness to learn
  • Organized & attention to detail
  • Fundraising
  • Public speaking & script memorization
  • Written & verbal communication
  • Proficient in Microsoft Word, Excel, & Powerpoint

Timeline

Flight Attendant

American Airlines
06.2022 - Present

Student Fundraiser

SDSU Foundation
07.2021 - 05.2022

Flight Attendant Training, American Airlines

Bachelor of Science Psychology -

South Dakota State University

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Grace K. Thompson