Grace Keoni Bartram
Summary
I am a hardworking employee who is open and enthusiastic about learning any field inside and out. I pursue opportunities to learn new skills and contribute to group success. I also offer strong organization, relationship-building and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Service Writer and Express Advisor
Groove Subaru of Silverthorne
Silverthorne, CO
10.2021 - 07.2022
- Ensuring the customer's needs are filled, coordinating transactions between the company and the customer, and performing cost and time estimates for those transactions
- Developing strong customer relationships and gaining trust with enthusiasm and passion - Maintaining computerized customer profile information while checking warranties and insurance - Monitoring customer records to check for regular scheduled servicing and future remedial work and calling the customer to arrange appointments
- Conveying all necessary information regarding costs, parts, work, and Technicians to the customers and management
- Releasing repaired equipment to the customers and explaining the work done and costs accrued to the customers to ensure their satisfaction
Flooring Sales Specialist
Lowes Home Improvement
Silverthorne, CO
01.2021 - 10.2021
- Being friendly and professional, eager to understand the customer's specific needs in order to pair the best products and service offerings in support of their project
- Ensuring displayed merchandise reflects the high standards of showroom readiness, accurately mirroring the manufacturers current product offering
- Serve as an expert, explaining the specifications and features of a product or service to existing or potential customers, with the goal of closing a sale
- Provide exceptional consultative services to customers and confirms their needs are met before leaving the store
- Deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need.
Sales Associate
Polo Ralph Lauren
Silverthorne, CO
01.2020 - 01.2021
- Welcoming customers into the store, asking and responding to questions that best fit their needs
- Improving and maintaining engagement with merchandise and providing outstanding customer service
- Directing customers to goods with superior product knowledge
- Cross-selling products to increase purchase amounts to achieve established goals while introducing the customer to promotions and opportunities
- Operating cash registers, managing financial transactions, and balancing drawers.
Education
High School Diploma -
Fossil Ridge High School
Fort Collins, CO08.2016
Skills
- Organization
- Positive Reinforcement
- Client Needs Assessment
- Quote Information
- Educating Consumers
- Effective Scheduling
Timeline
Service Writer and Express Advisor
Groove Subaru of Silverthorne
10.2021 - 07.2022
Flooring Sales Specialist
Lowes Home Improvement
01.2021 - 10.2021
Sales Associate
Polo Ralph Lauren
01.2020 - 01.2021
High School Diploma -
Fossil Ridge High School