Summary
Overview
Work History
Education
Skills
Timeline
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Gracelyn Donovan

Great Meadows,NJ

Summary

Ambitious Catering Manager with 3 years of experience leading efficient and profitable service teams. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding professional, approachable attitude.

Overview

4
4
years of professional experience

Work History

Catering Manager

Panera Bread
Hackettstown, NJ
04.2020 - Current
  • Secured new clients and accounts by analyzing and catering products to specific needs.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Set schedules for staff by planning and designating shifts and hours.
  • Designed catering packages to increase sales and customer experience.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Orchestrated positive customer experiences by overseeing every area of operations.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Limited portion sizes and used garnishes to control food costs.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department/EcoSure standards.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Personal Assistant

EM Acoustics
Mt Bethel , NJ
07.2021 - 11.2021
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Organized and attended meetings and compiled related documents and reports.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Arranged domestic and international travel plans and itineraries.

Shift Lead

Panera Bread
Chester , NJ
12.2019 - 04.2020
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Tracked receipts, employee hours and inventory movements.
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures and balanced tills.
  • Maintained clean and well-organized production areas to avoid Health Code/EcoSure violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.

Assistant

World Of Birds
Blairstown, NJ
02.2016 - 05.2017
  • Administered medications to animals in treatment and documented changes in condition.
  • Optimized livestock health and reduced disease risks by applying animal husbandry expertise to optimizing care.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.

Education

Associate of Science - Environmental Science

University of Phoenix
Tempe, AZ
02.2025

GED -

Sussex County Community College
Newton, NJ
03.2016

Skills

  • Training and Onboarding
  • Inventory Management
  • Problem Solving
  • Investigating Complaints
  • Monitoring Food Preparation
  • Equipment Maintenance
  • Health Code Compliance
  • Catering Services
  • Microsoft Office
  • POS Terminal Operation
  • Written and Verbal Communication
  • Daily workflows

Timeline

Personal Assistant

EM Acoustics
07.2021 - 11.2021

Catering Manager

Panera Bread
04.2020 - Current

Shift Lead

Panera Bread
12.2019 - 04.2020

Assistant

World Of Birds
02.2016 - 05.2017

Associate of Science - Environmental Science

University of Phoenix

GED -

Sussex County Community College

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Gracelyn Donovan