Gracelyn Donovan
Great Meadows,NJ
Summary
Ambitious Catering Manager with 3 years of experience leading efficient and profitable service teams. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding professional, approachable attitude.
Overview
4
4
years of professional experience
Work History
Catering Manager
Panera Bread
Hackettstown , NJ
2020.04 - Current
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Set schedules for staff by planning and designating shifts and hours.
- Designed catering packages to increase sales and customer experience.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Orchestrated positive customer experiences by overseeing every area of operations.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Limited portion sizes and used garnishes to control food costs.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department/EcoSure standards.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Personal Assistant
EM Acoustics
Mt Bethel , NJ
2021.07 - 2021.11
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and attended meetings and compiled related documents and reports.
- Kept detailed track of household and maintenance inventory and schedules.
- Arranged domestic and international travel plans and itineraries.
Shift Lead
Panera Bread
Chester , NJ
2019.12 - 2020.04
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours and inventory movements.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid Health Code/EcoSure violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Assistant
World Of Birds
Blairstown , NJ
2016.02 - 2017.05
- Administered medications to animals in treatment and documented changes in condition.
- Optimized livestock health and reduced disease risks by applying animal husbandry expertise to optimizing care.
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Education
Associate of Science - Environmental Science
University of Phoenix
Tempe, AZ02.2025
GED -
Sussex County Community College
Newton, NJ03.2016
Skills
- Training and Onboarding
- Inventory Management
- Problem Solving
- Investigating Complaints
- Monitoring Food Preparation
- Equipment Maintenance
- Health Code Compliance
- Catering Services
- Microsoft Office
- POS Terminal Operation
- Written and Verbal Communication
- Daily workflows
Timeline
Personal Assistant
EM Acoustics
2021.07 - 2021.11
Catering Manager
Panera Bread
2020.04 - Current
Shift Lead
Panera Bread
2019.12 - 2020.04
Assistant
World Of Birds
2016.02 - 2017.05
Associate of Science - Environmental Science
University of Phoenix
GED -
Sussex County Community College